Stepping Stones Bereavement Services Coordinator

Why Work for Us

Do you have a background in administration or volunteer programme coordination ?

Do you want to develop your project coordination and administrative skills to be part of a pro-active professional team?

Do you have a passion for working collaboratively in an environment thriving on positive change?

Do you want to experience a sense of achievement by knowing that every day you contribute to the provision of person-centred care?

If so, then the role of Stepping Stones Bereavement Services Coordinator at Pilgrims may be just the job for you!

We are seeking  well-motivated and forward-thinking professionals to join our team, in supporting the development and growth of our hospices across east Kent.

Working closely with and under the guidance of Pilgrims bereavement support team you will be required to manage and respond to incoming referrals and enquiries and act as the main point of contact for a team of expert volunteers, as well as support the day to day planning, co-ordination, delivery and evaluation of the services.

Key duties include:

• Monitor incoming website, email and telephone referrals and enquiries for Stepping Stones bereavement support services;
• Respond in a timely manner to all referrals and enquiries, making telephone contact with individual’s to triage and provide appropriate information where required;
• Apply effective communication and interpersonal skills in response to the different needs of individual people and service volunteers;
• Coordinate and manage volunteer rotas, to ensure continuation of service
• Act as main point of contact for volunteers for Bereavement Projects, responding appropriately to any issues and escalate concerns as appropriate
• Provide admin support for volunteer recruitment and training for Bereavement Projects, liaising with HR & education teams as required

Recognising the need to support employees in working within this particular field, we provide an extensive range of support measures to ensure your success, including:

• A supportive and friendly working environment
• Regular quality interactions with our clinical and non-clinical teams
• Strong working relations with other members of the multi-disciplinary teams
• On-going training and CPD/career development
• Access to a range of resources to ensure our staff have access to help and support where and when they need it; and
• Regular self-care and development sessions

This vacancy is a 12 month fixed term contract.

 Internal applications for the Stepping Stones Bereavement Services Coordinator will need to discuss with their line manager before applying.

About Us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Other Benefits

As an Employer of Choice, our commitment to supporting our employees and volunteers is a key  priority.

Our Health & Wellbeing Strategy is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.

Our hospices offer:

• Modern, friendly and highly professional working environments
• Opportunities for professional development through a range of extensive learning
• Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing
• A good work-life balance
• Locations across well-populated areas of east Kent – all providing very good road and rail links
• NHS and financial discounts i.e. Blue Light Card

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

If you think this is your ideal role and  want to join us and contribute to providing high quality patient care and support to those at the end of their life – please apply now!