Yuet Mui’s story: “Little acts of kindness make Pilgrims such a special place”
Yuet Mui Chiu from Ashford was devoted to her family; her daughters Pui Ying and Pui Man, her son, William, and her three grandchildren.
She was also a carer for William, who is partially blind.
When Yuet Mui became unwell and was referred to Pilgrims Hospices for end-of-life care, the hospice supported her whole family to make the most of the time they had left together.
Here, they share what made that time so special.
“Mum was referred to the Ashford hospice for symptom management; she enjoyed her time there, and was adored by the staff.
“Mum’s English was limited, so being allowed to stay with her overnight for the duration was really helpful. They gave us blankets and a chair to sleep in, and they made sure we were fed.
“Mum went through a phase where she would have a Mini Milk ice cream every day at home, so when the kitchen staff asked her what she would like for pudding, she wanted chocolate ice cream. It wasn’t on the menu, but they went out of their way to get some for her, and even treated her to chocolate bars. It was little acts of kindness like these that meant so much and made such a difference to Mum and all of us. It’s what makes Pilgrims such a special place.
“The staff constantly looked for ways to create comfort, dignity and moments of happiness, however small they might have seemed. Those thoughtful gestures created precious memories that we will always cherish, and they demonstrated the genuine care and humanity shown by everyone at Pilgrims. Mum was comfortable and pain free. She was so happy being at the hospice; when she was told she was being discharged, she was a bit sad.
“When Mum passed away, the staff talked to her as if she was still here with us. One lady gave Mum a bunch of flowers and a kiss. They didn’t rush us to leave, and they gave us a lot of privacy.”
Yuet Mui’s family and friends choose to support Pilgrims through fundraising, to help make sure that others can benefit from the same compassionate care they received.
They’ve taken part in Pilgrims Hospices Cycle Challenge, riding 100 miles through the east Kent countryside, and completed the London Big Half 2026 – raising thousands of pounds for local hospice care along the way. They’re also planning a bake off-style event to raise more vital funds for Pilgrims, and they remember Yuet Mui at Pilgrims’ Sunflower Memories event:
“We want to support Pilgrims because they did so much for Mum, and have continued to support our family through their Stepping Stones programme. They’ve gone above and beyond; no matter how much we fundraise or donate, it’s never going to be enough to repay them.
“We want to ensure that Pilgrims can continue providing outstanding care, compassion, and dignity to everyone who needs them. By helping to secure its future, we can protect this essential service and make sure it remains available for current and future generations – offering comfort, expert care, emotional support, and a sense of hope when it’s needed most.”
