Coming in for support: About Pilgrims wards
When you are seriously ill, we recognise that you are still you.
The majority of our patients never need to stay on our wards. However, some benefit from a stay at one of the hospices for a specific reason.
Of all the people who use our inpatient units, over half will come in for symptom control so they can return home and continue to live independently.
The services we offer are as much about helping you to live better as they are about caring for you at end of life.
The whole team on our three wards is expertly trained to help achieve the best symptom control for you.
They can give you emotional support at this time if your situation or a change in medication is making it harder to cope. They can also offer you support to make plans for your future care.
Visiting
Friends and family are welcome to visit you.
A place that feels like home
When people come through our doors, we want them to feel at home.
We encourage you to bring in any items that will make you feel more comfortable and, with agreement from the nurses on the ward, this includes bringing your furry friends in to visit!
Our catering teams work very hard to provide wholesome, tasty food that’s home-cooked on the premises. We use a range of local suppliers, where possible, to ensure meat, vegetables and other produce is always fresh. There is a varied menu on offer each day, and special diets can be accommodated. Your visitors are also able to purchase food from the menu when they visit.
Our gardens are uplifting spaces to simply sit and enjoy – they are planted and tendered mostly by volunteers, and you can see the love and care that goes into every inch of the grounds. If you want to spend time outside, we'll try to organise that.
Who you may meet
During your stay, you'll be able to meet with as many members of the team as you need. This isn’t just doctors and nurses; you can access support from our social workers, counsellors, occupational therapists, physiotherapists, spiritual care team and complementary therapists.
They will work with you, and together as a team, to focus on what matters to you and work toward your goals.
Your family and friends, including children and teenagers, can also access any support they may need.
Our facilities
Each of our three hospices has recently refurbished single sex bays along with some single rooms. We can't guarantee whether you will be in a single room or a bay prior to admission, as they are allocated based on need.
There are places for you and your family to spend time together, including family lounges, dining rooms, and children’s play areas. There are also secluded quiet spaces indoors, including our Sanctuary Spaces, and in our beautiful gardens.
Click below to take a virtual tour of each of our hospices.
Putting you at the heart of your care
Being able to keep to our ways of doing things is how everyone keeps a sense of ourselves. That’s why you will see we are adapting all of our buildings to make them feel less clinical and more homely.
Our approach to care is always on an individual basis – everyone is different so we have very skilled and adaptable people in our teams so we can meet your needs wherever you are: at home, in the hospice, in the community.