We view equality and diversity as a creative opportunity to embrace, respond to and be relevant to our local community.

We recognise that we need to create an environment where all patients, carers and their families feel they are treated equally as individuals; one that enables our employees and volunteers to thrive and achieve their full potential.

Equality and diversity value statement

Diversity is about understanding, recognising, valuing and respecting difference in the broadest sense. It is about creating a working culture through the implementation of practices that harness difference for the benefit of its patients, carers and families and its workforce.

Why equality and diversity matters

At Pilgrims Hospices we believe that the case for exploring diversity is simple:

Our patients, employees and volunteers are increasingly diverse and ever-changing. We must strive to stay relevant to the needs of all our patients, employees and volunteers.

Our funding comes from various sources who expect diversity to be an integral part of our mission.

Legislation – the law is clear and supports the advancement of diversity and equality.

Our hospice values are set around respecting each other and embracing our diverse patients and the wider community.

Benefits of equality and diversity

Better service to patients:

  • Better understanding of the needs of patients and how these needs are met;
  • All patients feel they are treated as individuals, and with respect;
  • Our organisation is regarded more positively in local communities around the issue of diversity and equality.

Improved employee relations:

  • An organisation with a diverse range of employees and volunteers is well placed to understand the needs of a wide range of service users;
  • A healthier, more productive working atmosphere in which ideas can flourish;
  • A more diverse workforce is encouraged to use its talents to the full;
  • Better understanding of the individual needs of colleagues;
  • Better employee retention;
  • Improved morale;
  • Greater ability to attract employees and volunteers from a diverse talent pool;
  • Contributes to the health and wellbeing of society.

Our aims

  • The purpose of this Position Statement is to provide equality and fairness for all in our service delivery and employment practices, and not to discriminate on grounds of gender, gender reassignment, marital status (including civil partnerships), race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination.
  • We recognise, respect and value diversity and will strive in all we do to serve the interests of, and engage with, our patients, carers, employees, volunteers and the community in general.
  • Pilgrims Hospices is committed to eliminating discrimination and encouraging diversity amongst our employees and volunteers. We want our people to be truly representative of all sections of society and for each employee to feel respected and able to give of their best.
  • We are proud of our employees and volunteers, respect their views and invest in helping them meet their potential.
  • All employees and volunteers, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, volunteering, promotion, training or any other benefit will be on the basis of aptitude and ability.
  • Individuals will be helped and encouraged to develop their full potential and the talents, and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.

Our commitment

We want to create an organisation that:

  • Delivers services that are accessible to and meet the needs of all our patients, carers, employees and volunteers;
  • Truly represents all sections of society, valuing the contribution that employees, patients, carers and volunteers make to our mission and vision;
  • Fosters an environment in which individual differences and the contribution of all of our employees are recognised and valued;
  • Tackles behaviours and attitudes that might contribute or reinforce the perceived or real threat of inequity and discrimination;
  • Treats everyone with fairness, understanding, dignity and respect;
  • Actively involves others in developing and refreshing our diversity policies through appropriate consultation;
  • Promotes equality of opportunity for all;
  • Proactively seeks feedback so we can learn and adjust our Position Statement when required.

To implement our Diversity Position Statement we will:

  • Develop clear communication strategies on our diversity work, which will be distributed through our various methods of communication and will meet a wide range of people and groups.
  • Liaise with religious/spiritual and other community groups to gather their opinions on our service, ensure that our work reaches them and they feel part of the Hospice’s vision.
  • Take proactive steps to understand, and make sure our employees understand the needs, wishes and cultures of our diverse community.
  • Promote our service in various ways considering the needs of our community.
  • Take steps to ensure we can meet the diverse needs of our local population in so far as they can be anticipated, whilst ensuring every person is treated as an individual and their desires are never presumed. For instance, some female patients may prefer only to be nursed by women.
  • Promote the fact our care is free, however we rely on the generosity of our community to enable us to fund the care we give. There should be no barriers, perceived or in practice, to accessing our care.
  • Ensure all employees and volunteers have the relevant level of mandatory training with regards to our approach to equality and diversity.
  • Ask employees and volunteers if they believe diversity is valued in the organisation as part of our annual national survey.


The Chief Executive is accountable for equal opportunities and diversity in both employment and service provisions. All line managers have a responsibility for ensuring that the Position Statement is applied effectively and fairly across all departments. It will be the responsibility of everyone in the organisation to adhere to this Diversity Position Statement and actively promote this within their work

The Director of HR and Workforce Development and Director of Nursing and Care Services will report to the Executive Team and the Board of Trustees, annually, on the data produced through regularly reviewing and monitoring practices relating to service provision and employment.

The Position Statement will be agreed by the Board of Trustees, and communicated to all employees and job applicants, and will be placed on Pilgrims Hospices intranet and website.

Our hospice values

Our hospice values are underpinned by diversity, especially accessible services. This keeps people at the centre of all that we do and ensures we work collaboratively with a wide range of stakeholders.