We’ve put together the answers for the questions we get asked most often on our Frequently Asked Questions page, so it may save you time to check if your query has already been answered.

If you can’t find what you’re looking for then get in touch by phone, email or Facebook.

If you already know who you need to contact, please click through, to find the right address or use the contact information below to find out more about our services.

Please share your experiences with us here – your feedback is extremely important.

Please direct your general enquiries here:

Pilgrims Hospices Head Office

Plender House
56 London Road

T: 01227 459 700
F: 01227 812606


Pilgrims 24 Hour Advice Line

Call Pilgrims Care Navigation Centre on 01233 504 133 if you, or someone close to you is a service user at Pilgrims and needs advice.

Our call handlers are waiting to take your call any time of day or night, seven days a week. They can answer general queries and help put you in touch with one of our specialist nurses if you need more support.

*Please note this is not an emergency service, contact your GP or A&E for emergency care if you require an ambulance.

Visiting us

When you visit Pilgrims we want you to feel at home. You can click here to read more about what to expect when you visit one of our hospices for the first time or there is a list of Frequently Asked Questions about our Therapy Centres here.

If you're looking to visit one of our hospices, address information can be found here.


For all media enquiries, please email media@pilgrimshospices.org.

Contact us online