Pilgrims Hospices has a robust system of clinical governance to ensure we maintain high standards in all of our end-of-life care services.

We are also subject to inspections by the Care Quality Commission, the independent regulator of all health and social care services in England.

Read the latest CQC reports about each of our hospices:

Visit the CQC’s website for more information, or it can be contacted at:

CQC South East
Newcastle upon Tyne

Email: enquiries.southeast@cqc.org.uk

CQC responsibilities at Pilgrims Hospices:

1) CQC Nominated Individual: Helen Bennett, Chief Executive Officer

2) CQC Registered Manager: Wendy Hills, Director of Nursing and Care Services

3) Accountable Officer: Helen Bennett, Chief Executive Officer

Clinical audits

Pilgrims Hospices has a well-established Clinical Audit department to assist with maintaining the quality of our services.

Pilgrims monitors quality of service through Integrated Governance at each hospice.

I Want Great Care

I Want Great Care (IWGC) is the world’s leading independent platform for measuring patient experience and outcomes, with over 5.8 million healthcare reviews across 28 countries worldwide.