Head of Retail
Location: East Kent
Status: Permanent, Full Time, 35 hours per week
Salary: £52,000 to £58,034.27 per annum depending on experience
Pilgrims Hospices is seeking an inspiring Head of Retail to lead our thriving lead a high-profile retail operation across East Kent. Drive income growth, shape strategy, develop senior leaders, and deliver commercial success across 30+ locations.
This role is responsible for setting and delivering the retail strategy, driving sustainable income growth, enhancing operational performance, and developing a high-performing management team. You will lead through senior managers, ensuring accountability, collaboration, and commercial success across a diverse retail portfolio.
The Role:
This is a permanent, full time (35h per week). £52,000 to £58,034.27 per annum depending on experience. Main responsibilities include:
- Develop and deliver the retail strategy and annual business plan
- Drive sales, profitability, productivity and Gift Aid performance
- Lead, coach and mentor the senior retail management team
- Monitor budgets, forecasts and operational performance
- Identify commercial growth and improvement opportunities
- Provide strategic oversight of eCommerce and retail operations
- Ensure high standards of customer experience and brand presentation
- Oversee retail property, supplier and contract performance
- Support workforce planning, recruitment and succession planning
- Foster a positive and inclusive culture for employees and volunteers
- Ensure compliance with health and safety, financial and regulatory requirements
- Build strong relationships with internal and external stakeholders
About you:
- Significant retail leadership experience within multi-site environments
- Strong commercial awareness and strategic thinking skills
- Experience leading and developing management teams
- Ability to analyse performance data and drive improvement
- Excellent stakeholder management and communication skills
- Full UK driving licence and willingness to travel across Kent
About us
As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent.
Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.
Our Vision
“Of a community where people with a life-limiting illness, and their family and friends, are supported and empowered to live well in mind and body until the very last moment of their life.”
We recognise that our workforce is integral to the delivery of our Vision and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.
To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:
- Compassionate We treat everyone with compassion and care
- Open We communicate openly, honestly and effectively
- Dynamic We are dynamic, improving and developing our service
- Empowered We empower people to achieve their outcomes
Other benefits
As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.
Our Health and Wellbeing Strategy is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.
Our hospices offer:
- Modern, friendly and highly professional working environments
- Opportunities for professional development through a range of extensive learning
- Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
- A sense of achievement in supporting a worthwhile cause
- A sense of wellbeing
- A good work-life balance
- Locations across well-populated areas of east Kent – all providing very good road and rail links
- NHS and financial discounts i.e. Blue Light Card
- Cycle to Work Schemes
- Free hospice parking
We invest in our employees, which is one of the key things that makes us an award-winning Employer of Choice.