Supporter Relations Officer

Pilgrims Hospices is looking for a Supporter Relations Officer to support the Supporter Relations team at Pilgrims Hospice Canterbury!

About the role:

This role is a fantastic opportunity for someone looking for their next step in the charity sector, as you will get the chance to further develop your knowledge and skills in a dynamic and varied fundraising environment. You will play a key role in the Supporter Relations and Gifts in Wills teams, organising and supporting their day to day operations. You will be responsible for helping maintain the integrity of our supporter database and for facilitating key fundraising appeals and campaigns.

This is a full time position (35h) per week and will be Monday-Friday 9-5. Based primarily at Pilgrims Hospices Canterbury, however, flexibility is necessary to travel across sites to Ashford and Thanet if required.

Key Duties: 

• Work with teams across Income Generation to understand their supporter experience needs and requirements.
• Provide high level of support to Income Generation colleagues to facilitate a wide range of fundraising appeals, campaigns & events.
• Ensure all supporter communications and journeys are reviewed and developed in line with our strategies.
• Work collaboratively with the Supporter Relations Manager to ensure the Supporter Relations team are well informed and briefed on all key activities.
• Ensure all supporter care processes are documented, understood and reviewed in full, periodically.
• Deliver relevant training to new starters and current team.
• Supervise Banking Volunteers across our hospices and provide assistance where necessary.
• Assist with collating information requested by the auditors to ensure compliance.

This list is not exhaustive. Please refer to the job description as below for more duties.

Benefits:

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our hospices offer:

• 26 days annual leave, plus all public holidays
• Free onsite parking
• Financial discounts, provided through the Blue Light Card Membership Scheme
• Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• Subsidised meal
• Access to Dover Counselling Services
• Friendly and highly professional working environments alongside passionate people
• Opportunities for professional development through a range of extensive learning

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

About Us:

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision:

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes