Bereavement Service Coordinator (part time)

Pilgrims Hospices is looking for a Bereavement Service Coordinator to support the Bereavement Service at Pilgrims Hospices Ashford.

About the role: 

The Bereavement Service Coordinator is responsible for the day to day coordination of Pilgrim’s Stepping Stones Bereavement Services. Under the guidance of the Head of Service and working closely with Pilgrims Bereavement Team, you will be required to: manage and respond to incoming referrals and enquiries, overseeing the day to day planning, co-ordination, delivery and evaluation of bereavement services, and leading on the recruitment, training and day to day coordination of a team of expert volunteers.

The ability to communicate with individuals who may be distressed is essential to this role.

This role will be 3 days a week (21h) based at Pilgrims Hospices Ashford, although the post holder will be required to travel between hospice sites when required. £23,942.39 pro rata per annum.

Main Duties: 

• Manage referral booking system, recording information as and where required
• Be responsible for service data, entry & collection as required
• Monitor incoming website, email and telephone referrals and enquiries for Stepping Stones bereavement support services
• Respond in a timely manner to all referrals and enquiries, making telephone contact with individual’s to triage and provide appropriate information where required
• Liaise with stakeholders as required
• Be responsible for ordering/purchasing/invoicing/expenditure analysis in relation to service
• Coordinate and manage volunteer rotas, to ensure continuation of service
• Coordinate, attend and minute meetings as required
• Be an ambassador for the service, including attending external promotional events as required
• Provide administrative support to Head of Service as required

For more duties, please refer to the job description below.

About us:

As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Other benefits

As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.

Our Health and Wellbeing Strategy is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.

Our hospices offer:

• Modern, friendly and highly professional working environments
• Opportunities for professional development through a range of extensive learning
• Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing
• A good work-life balance
• Locations across well-populated areas of east Kent – all providing very good road and rail links
• NHS and financial discounts i.e. Blue Light Card
• Cycle to Work Schemes
• Free hospice parking

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice.

If you think this is your ideal role and want to contribute to providing high quality administrative care and support to those at the end of their life, please apply now by submitting your CV and statement below.