Advanced Communications Skills Training
Delivered in collaboration with FrontLine Communications, a trusted provider of Communication Skills Training for Healthcare Professionals for over 20 years.
What will I learn from this course?
Effective communication is essential for delivering high-quality patient care. This course provides a supportive environment to explore challenging communication issues drawn from your own practice.
By the end of the course, you will be able to:
- Reflect on your personal response to communication challenges and develop strategies to manage them effectively.
- Apply active listening skills to recognize and respond to verbal and non-verbal cues.
- Support patients, families, and colleagues in articulating their concerns with confidence.
- Deliver information in a clear, compassionate way, and tailored to individual needs.
- Navigate complex conversations with sensitivity, working towards a shared and meaningful conclusion.
Course Content:
eLearning Platform
- Access eLearning materials one month before the workshop.
- Engage with 2–3 hours of short videos covering key communication skills, models, theories, and example role-plays.
Individual Coaching
- Participate in a 20-minute one-on-one coaching session approximately one week before the workshop.
- Develop a personalised communication challenge to use in role-play exercises.
2-Day Workshop
- Participate in an interactive, online experiential workshop.
- Practice communication skills by role-playing real-world scenarios based on your own experiences.
Workshop Dates available (09:00 am-14:30 pm):
7th and 8th May 2025
9th and 10th July 2025
8th and 9th October 2025
18th & 19th February 2026
Who is the course recommended for?
Senior health care professionals (Band 6 or equivalent and above)
Fee: £650
To reserve a place on this course, please click here and complete the booking form.