Education and Training Administrative Assistant

Exciting opportunities have arisen to join our administration team in the role of Education and Training Administrative Assistant, based at Pilgrims Hospices in Canterbury.

Do you want to develop your administration skills and be part of a pro-active professional team?

If so, then the role of Education and Training Administrative Assistant at Pilgrims may be just the job for you!

As a member of the Education and Training team, the successful candidate will be involved in corporate day-to-day activities supporting the quality, growth and success of a much valued charity.

Key duties include:

• Working closely with relevant parties to ensure the smooth running of education and training bookings and courses
• Assist with welcoming guests to the training centre and with hospitality duties as and when required – including use of dishwasher and light domestic tasks
• Be responsible for maintaining a high level of communication with external and internal customers, and all callers or visitors to the department.
• Regular review of Education pages on the hospice website and intranet to ensure they remain current and up to date
• Coordinate student nursing placements and visits for all sites

Skills and Experience:

This is an ideal first role for any applicant seeking to develop a career in administration. There is the opportunity to undertake a Business Administration Apprenticeship for those candidates who have little or no prior administrative experience and are looking to learn new skills and develop their career in education and training.

For further information on the apprenticeship scheme, please see : https://www.apprenticeships.gov.uk/apprentices/business-administrator for more information.

About you

To be successful in this role you should:

• Have significant relevant experience in an administrative role ideally within a healthcare or charitable organisation.
• Be fully IT literate, particularly in the use of databases and Microsoft Office applications.
• A good telephone manner and ability to project empathy
• Be organised and able to demonstrate high standards of verbal and written communication and have the ability to project empathy as require and at times deal with matters of a sensitive and at times distressing nature’
• Be able to work effectively with minimum supervision, supportively in a team environment and at times under pressure
• Fully flexible, able to participate in a 365-day-per-year rota including evening and weekend work.

Benefits

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our hospices offer:

• 26 days annual leave, plus all public holidays
• Free onsite parking
• Financial discounts, provided through the Blue Light Card Membership Scheme
• Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• Subsidised meal
• Access to Dover Counselling Services
• Friendly and highly professional working environments alongside passionate people
• Opportunities for professional development through a range of extensive learning

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

About Us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

How to apply

To learn more about this role, please download the full job description document as attached.

If you are interested in applying for the role and wish to join our passionate team, please complete the attached application form.