People Operations And Workforce Manager

Exciting opportunities have arisen to join our HR team in the role of People Operations and Workforce Manager, based at Pilgrims Hospices in Canterbury.

The People Operations and Workforce Manager will play a key role in leading and modernising the operational delivery of the People and Culture function across the organisation. Reporting to the Head of People and Culture, the post holder will lead operational HR services including workforce administration, payroll oversight, colleague engagement support, systems, compliance and volunteering coordination.

The role will ensure the organisation has efficient, resilient and people-focused operational processes that support colleagues, volunteers and managers across all sites. Working closely with leaders across the organisation, the post holder will help strengthen workforce operations, improve colleague and volunteer experience, support organisational compliance and contribute to the development of a visible, proactive and high-performing People & Culture function.

Key duties include:

• Lead the operational delivery of People & Culture services across the organisation.
• Oversee workforce administration processes ensuring accuracy, consistency and compliance.
• Support the development of efficient, modern and resilient People systems and processes.
• Ensure operational oversight of recruitment administration, onboarding and workforce records.
• Provide operational oversight of payroll activity and workforce systems.
• Work closely with Finance to ensure accurate workforce establishment management and payroll governance.
• Support volunteering communications, recruitment activity and workforce coordination.
• Contribute to creating a visible, approachable and supportive People & Culture function.
• Ensure compliance with employment legislation, GDPR, safer recruitment and organisational policy.
• Lead, support and develop operational People team colleagues.
• Create a culture of accountability, responsiveness and collaboration.

This is a permanent role of 35h per week Monday-Friday 9-5pm. This role is £35,000 to £40,000 per annum depending on experience.

About you:

To be successful in this role you should:

• Experience in an administrative, coordination or customer-focused role.
• Experience using systems and databases.
• Strong organisational and communication skills.
• Good IT and systems capability.
• Ability to work accurately and confidentially.
• Ability to build positive working relationships.
• Proactive and flexible approach to work.

Benefits:

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our hospices offer:

• 26 days annual leave, plus all public holidays
• Free onsite parking
• Financial discounts, provided through the Blue Light Card Membership Scheme
• Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• Subsidised meal
• Access to Dover Counselling Services
• Friendly and highly professional working environments alongside passionate people
• Opportunities for professional development through a range of extensive learning

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

About Us:

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision:

“Of a community where people with a life limiting illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

How to apply:

To learn more about this role, please download the full job description document as attached.

If you are interested in applying for the role and wish to join our passionate team, please submit your CV and Supporting Statement below.

** Please note this advert will shut when we have sufficient applications and this may be earlier than the closing date above. **