Retail Supervisor – Canterbury

 Do you have experience in retail sales, have a passion for sustainable fashion and would like to work with a friendly team to make money for a worthwhile cause?  

Pilgrims Hospices is looking for a Retail Supervisor to join the team in our Canterbury shop, STORE5O, helping to motivate staff and volunteers; support the day-to-day running of the shop; and provide a courteous and helpful service to the public.

The Role

As the Retail Supervisor you will work as part of a team to ensure our retail shop is a successful source of income generation whilst maintaining a good rapport with the local community.  Your main responsibilities will include:

• Meeting agreed financial targets
• Maintaining effective stock management and merchandising
• Managing and training volunteers
• Carrying out shop administration
• Ensuring adequate security
• Following Health & Safety Policy and Procedures and giving training when needed
• Implementing and ensuring the growth of our Gift Aid scheme

The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Job Description document.

Working Arrangements

This is a part-time role (21 hrs per week) and is based at Pilgrims Hospices Canterbury Shop. Working days will be between Monday and Sunday.  You will need to be able to work flexibly, additional hours when required, and weekends.

About You

To be successful in this role you should have:

• Previous sales experience
• Previous experience of working within a target driven environment
• Previous experience of working with a volunteer staff group would be desirable
• The ability to make commercially informed decisions
• Knowledge of the retail operation including stock handling and visual merchandising
• Educated to GCSE or equivalent in Maths and English
• Excellent communication and interpersonal skills, personable and able to relate to volunteers
• Willing to work flexible and additional hours including weekends

About Us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families, both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

 Our Benefits

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our workplaces offer:

• Friendly and highly professional working environments alongside people passionate about what we do
• Opportunities for professional development through a range of extensive learning
• A workplace pension scheme. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• A good work-life balance and realistic working hours
• Financial discounts, provided through the Blue Light Card scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

How to apply

To learn more about this role, please download the full job description document as attached.

If you are interested in applying for the role and wish to join our passionate team, please complete the attached application form.

As part of our commitment to be an inclusive employer, ensuring fairness and consistency in selecting the best candidate for this role, identifying details will not be considered during our selection process.