Retail Supervisor – Chartham Furniture

Pilgrims Hospices is looking for a Retail Supervisor to join the team in our Chartham Furniture Store, helping to support our retail managers, staff and volunteers with their day-to-day duties. 

The Role

As the Retail Supervisor you will assist the retail operations and ensure that they are a successful source of income generation whilst maintaining a good rapport with the wider retail team.  Your main responsibilities will include:

• To support the Retail Manager with the day to day running of the shop.
• Meeting agreed financial targets.
• Maintaining effective stock management and merchandising.
• Managing and training volunteers.
• Carrying out shop administration.
• Ensuring adequate security.
• Following health and safety policy & procedures and giving training when needed..
• Implementing and ensuring the growth or our Gift Aid scheme.

This list is not exhaustive.  For a full list of key duties and responsibilities for this role, please read the Retail Supervisor Job Description.

Working Arrangements

This is a part-time role (14 hrs per week) and is based at Pilgrims Hospices Chatham Furniture Store. The post will be required to work 2 shifts per week of 7 hours, between Monday – Sunday.

About You

To be successful in this role you should have:

• Experience working in a target-driven retail environment.
• Entrepreneurial and commercial mind.
• A good standard of Numeracy and English
• Excellent communication and interpersonal skills, personable and able to relate to volunteers
• A flexible and positive attitude
• Excellent communication and interpersonal skills, personable and able to relate to volunteers

About us

As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Other benefits

As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.

Our Health and Wellbeing Strategy is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.

Our hospices offer:

• Modern, friendly and highly professional working environments
• Opportunities for professional development through a range of extensive learning
• Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing
• A good work-life balance
• Locations across well-populated areas of east Kent – all providing very good road and rail links
• NHS and financial discounts i.e. Blue Light Card
• Cycle to Work Schemes
• Free hospice parking

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice.

How to Apply

To learn more about this role, please download the full job Retail Supervisor description document as attached.

If you are interested in applying for the role in Chartham and wish to join our passionate team, please complete the online application form.