Senior Support Administrator

Are your organised, do you have good office/administration skills, a keen eye for detail and able to work on your own initiative? Then we have just the right opportunity for you, working in one of the most reputable charities in east Kent.

The Support Administrator role will work as part of the Corporate Office, supporting the administration of organisational compliance. A flexible ‘can-do’ proactive approach, keen eye for detail and ability to work on your own initiative is required to assist with the effective organisation and management of key organisational information.

Responsibilities of the role will include, but not be limited to:

• Managing records and responses to key organisational information including Medical Examiner feedback, CD LIN returns, complaints and legal requests to access information including Caldicott Guardian and Subject Access Requests.
• Maintaining contract schedule and stakeholder register.
• Providing ad-hoc support to internal and external meetings as required, through Agenda setting and taking of accurate Minutes.
• Ensuring published documentation is maintained through regular review in line with retention schedule policy and other checks to support inspections and audits.
• Other duties as required.

The post holder must ensure that services are provided to a high standard, in line with mandatory and best practice guidelines.

Working Arrangements

This is a permanent, part time position (14-21 hours per week) with flexible working opportunities. On site working will include on-site parking and access to subsidised meals during your work day.

About You

To be successful in this role you should have:

• Experience of working in an office environment
• Experience of diary management, minute taking and recording actions at meetings
• Maintaining spreadsheets, databases and schedules of key information.
• Handling sensitive information and enquiries appropriately and confidentially, drafting accurate responses to correspondence and requests.
• IT confident in the use of Microsoft Office and remote meeting software. Experience of Sharepoint (desirable) with a willingness to learn and develop new skills
• Knowledge data protection
• Eye for detail and accuracy, including proof-reading
• Organised, proactive and flexible approach; able to manage and prioritise competing demands, meeting timescales whilst managing own work schedule.
• Able to work on own initiative, identifying opportunities to improve efficiency and effectiveness of processes to support continuous improvement.
• Honest and reliable with a positive ‘can do’ and helpful attitude

The key duties and responsibilities and criteria are not exhaustive.  For a more detailed overview of the role, please refer to the Job Description.

About Us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

“Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”.

We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Our Benefits

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our hospices offer:

• Friendly and highly professional working environments alongside people passionate
• Opportunities for professional development through a range of extensive learning
• A workplace pension scheme. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• Subsidised meals
• A good work-life balance and realistic working hours
• Financial discounts, provided through the Blue Light Card scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!

How to apply

To apply for the Senior Support Administrator role, and to have the chance to join our passionate team, please complete the online application form.