Advanced Communications Skills Training

Delivered in collaboration with FrontLine Communications, a trusted provider of Communication Skills Training for Healthcare Professionals for over 20 years.

What will I learn from this course?

Effective communication is essential for delivering high-quality patient care. This course provides a supportive environment to explore challenging communication issues drawn from your own practice.

By the end of the course, you will be able to:

  • Reflect on your personal response to communication challenges and develop strategies to manage them effectively.
  • Apply active listening skills to recognize and respond to verbal and non-verbal cues.
  • Support patients, families, and colleagues in articulating their concerns with confidence.
  • Deliver information in a clear, compassionate way, and tailored to individual needs.
  • Navigate complex conversations with sensitivity, working towards a shared and meaningful conclusion.

Course Content:

eLearning Platform 

  • Access eLearning materials one month before the workshop.
  • Engage with 2–3 hours of short videos covering key communication skills, models, theories, and example role-plays.

Individual Coaching  

  • Participate in a 20-minute one-on-one coaching session approximately one week before the workshop.
  • Develop a personalised communication challenge to use in role-play exercises.

2-Day Workshop

  • Participate in an interactive, online experiential workshop.
  • Practice communication skills by role-playing real-world scenarios based on your own experiences.

Workshop Dates available:

8th & 9th April  (£650)

17th & 18th June

15th & 16th September

4th & 5th November

10th & 11th February 2027

Time: 9:00 am-14:30 pm

Who is the course recommended for?

Senior health care professionals (Band 6 or equivalent and above)

Fee: £720

To reserve a place on this course, please click here and complete the booking form.

 

Thank you for an informative 2 days. I didn’t think I would enjoy the role play however I did, the course exceeded my expectations. I’ve learnt a lot and feel I have advanced my communication skills.

 

The actors were very convincing, it felt very real and they were brilliant. Each scenario was insightful and powerful.