Course description

Do you know how to talk to someone who is worried or distressed?

This workshop teaches clinical and non-clinical staff, at all levels, evidence-based communication skills to help you talk to someone who is worried or distressed.

This 3-hour SAGE & THYME foundation-level workshop teaches:

  • A memorable, structured approach for getting into and out of a conversation
  • How to empower patients and carers who are worried or distressed
  • Communication skills that are evidence-based

Suitable for healthcare professionals and all non-clinical teams that have patient and family contact.

SAGE & THYME model/structure

  • Setting If you notice concern – think first of the setting, create some privacy – sit down.
  • Ask “Can I ask what you are concerned about?”
  • Gather Gather all of the concerns – not just the first few – “Is there something else?”
  • Empathy Respond sensitively – “You have a lot on your mind.”
  • Talk “Who do you have to talk to or support you?”
  • Help “How do they help?”
  • You “What do YOU think would help?”
  • Me “Is there something you would like ME to do?”
  • End Summarise and close – “Can we leave it there?”

Cost: £69 per person

Venue: Ann Robertson Centre, 55 London Road, Canterbury CT2 8HQ


  • Tuesday 3 October 2023, 13:30-16:30
  • Tuesday 5 March 2024, 13:30-16:30

Got a question? Call us on 01227 812 616 or email