Advanced Communications Skills training

Course description

Effective communication between patients and clinicians is fundamental to the delivery of high-quality end-of-life care. Research has shown that communication skills can be improved through experiential learning. Through discussions, exercises and the extensive use of roleplay, this course gives delegates the opportunity to develop, practice and consolidate their clinical communication skills.

I’ve just used the breaking bad news techniques we worked on and I felt much more confident. I think it was a more effective communication for my patient and his wife.

Suitable for senior clinicians and senior Allied Health Professionals, including:

  • Nursing staff Grade 6 and above: Cancer clinical nurse specialists, palliative care CNS, community matrons, senior grade nurses on cancer/palliative care wards
  • Doctors: Consultants, final year registrars, staff grades working as clinical, medical and surgical oncologists, palliative medicine physicians and others such as dermatologists, haematologists and chest physicians whose work involves cancer patients
  • Allied Health Professionals, senior-level including clinical psychologists, psychotherapists and counsellors
  • Cancer-specific social workers, physiotherapists, occupational therapists and radiographers
  • Dietitians, dental assistants and socio/sexual therapists
  • Chaplains.

Testimonials from course participants

“I have attended a few communications courses before, but I feel that this is the best I can relate to. Helped me to actually reflect, be myself, get feedback, share ideas. I would highly recommended to not only nurse specialists working in cancer services, but to all new nurses who work on the wards, especially nurses from abroad.”
“The actors were brilliant. Thinking about what a “rehearsal” is reassured me and it helped it to feel separate to role play. The whole thing was challenging but so useful!”
“I was very nervous about the role play and video recording but it was one of the most beneficial things I have ever experienced professionally.”
“One of the best courses I have attended. I learned a lot from the “role playing”. Excellent course. I definitely recommend this to others. Thank you so much.”
“This was honestly the most helpful, enjoyable education course I have been on in my whole career to date. The facilitator was fantastic! Thank you so, so much!”

Cost: £575 per person

Venue: Ann Robertson Centre, 55 London Road, Canterbury, Kent CT2 8HQ


  • Thursday 19 and Friday 20 January 2023
  • Thursday 2 and Friday 3 February 2023 TBC
  • Thursday 9 and Friday 10 March 2023
  • Thursday 25 and Friday 26 May 2023
  • Thursday 22 and Friday 23 June 2023

This two-day course runs from 09:00 – 17:30.


To request a booking form, please call 01227 812 616 or email


If delegates need to cancel a course, the following cancellation charges apply:

Days prior                             Percentage returned

28 days +                               100%

27 – 14 days                          50%

13 – 0 days                             0%

It may be possible, at the time of cancellation, for delegates to transfer to a similar course taking place at a later date or to change the name of the attendee, subject to availability and notice given.

Got a question? Call us on 01227 812 616 or email