We welcome your donations when we are open, at all of our shops.

The shops, their opening times and telephone numbers can be found here.

Please do not leave donations outside the shops when they are closed, as these donations generally either get stolen or damaged and would then need to be thrown away. Most of our shops trade six days a week.

We welcome your donations all the time we are open.

If you have a very large donation, please phone the shop you intend to visit before you set off to make sure they have room to take your donation.

Large donations are best dropped off at our warehouse locations at Chartham or Tivoli Brooks.

As well as raising money through selling donated goods, we also strive to keep our costs down. One of these costs is the disposal of items that we cannot sell, as we have to pay for these to be taken away.

There are a number of different things that we cannot accept for a variety of reasons. These include items that we cannot sell for legal and/or safety reasons and so have no choice but to decline them. We do not wish to cause offence to you should we decline your donation, but trust that you will understand our reasons for doing so.

Click here to see a list of items we are unable to accept for our shops.

We are happy to take electrical items as long as they are in working order and have no damage to the item, the cord or the plug.

We PAT test any electrical items we are donated to ensure that the wiring is safe.

Any damaged items are disposed of.

We do our best to sell everything we are given. If this is not through our shops or eBay, then we are able to sell certain items to third parties. This includes excess and damaged clothing, electrical items and excess homewares.

Unfortunately, there are instances where we need to dispose of items. As we have to pay for disposal, we try to keep this to a minimum, so will decline the offer of some donations if we believe we will need to dispose of them straight away.

We have a dedicated furniture collection and delivery service that can be reached on 01227 640 000. Our team will discuss the items you wish to donate and arrange a free collection of the item(s).

Our drivers have the discretion to refuse a donation; please do not be offended if this happens, they will only refuse items if they are not in a saleable condition, or if they think we will be unable to sell them.

Our collection team may ask you to send photos by email or WhatsApp before we arrange a collection.

We cannot pick up upholstered furniture made after 1950 that does not have the appropriate fire safety labels attached, as we are not allowed by law to sell these items.

Also, from time to time, our furniture team may decline the offer of certain items if they do not feel that we can realistically sell them.

We do deliver furniture purchased from our shops.

Delivery charges will vary depending on the shop the item was purchased from and the distance for delivery. Please enquire at our shops for delivery charges when considering a purchase of furniture.

When purchasing a large item, such as a wardrobe or sofa, please make sure that it will fit into the delivery address beforehand. We recommend taking measurements of the item and checking access before committing to buy.

Our minimum delivery charge is £25.

We do not negotiate the price of any items that we have for sale. The price we charge is the minimum price we will accept. We are, of course, happy to accept a higher price if you wish!

Of course; we are happy to provide a refund if the goods purchased are returned within 14 days with the original receipt and have all the pricing tags attached.

If you change your mind about furniture you have had delivered, we are unable to refund the delivery charge. This does not affect your statutory rights.

If you’re a UK taxpayer, you can Gift Aid your donations, whether they are gifts of money or your pre-loved possessions.

As a charity, we receive 25p for each £1 donated under Gift Aid. This means, for instance, that every £10 raised from the sale of your donations becomes £12.50 – at no extra cost to you!

Please ask in-store for a Gift Aid declaration form when you make your donation and the shop team will be happy to explain more. We will then be able to Gift Aid all of your future donations, too.

You can sign up to Gift Aid with lots of different charities, but you will need to sign a Gift Aid declaration form for each of them.

Yes! You can shop and support Pilgrims Hospices online 24/7 on Vinted and eBay.