Pilgrims Hospices’ Mystery Bags at the Margate Discount store have taken the town by storm, and the results are nothing short of amazing.
Since launching in April 2025, the much-loved £5 Mystery Bags have become a must-have for bargain hunters, fashion fans and eco-conscious shoppers alike.
And the figures speak for themselves:
844 bags sold, £4,220 raised for Pilgrims Hospices care
Elizabeth Hilden, Shop Manager at Margate Discount
Each bag, packed with at least seven items of ladies’ clothing, offers not just incredible value, but a fun, feel-good shopping experience that’s helping to fund vital end-of-life care across east Kent. Even better, the Mystery Bags are organised by clothing size, making it easy for shoppers to find pieces that fit and feel great.
From pre-loved to re-loved, and straight to the party!
Whether it’s a hen weekend in Margate, a festival-inspired outfit, or a cosy night in with friends, Mystery Bags have become a go-to for shoppers looking for something a little different. Customers are coming back time and time again, with many buying multiple bags to share, style and even showcase on social media.
Elizabeth Hilden, Shop Manager at the Margate Discount Store, said:
“We’ve had such fantastic feedback, people absolutely love the surprise element! It’s been especially popular with visitors to Margate, including hen parties looking for fun, affordable outfits. And the fact it supports Pilgrims makes it even more special.”
A confidence boost that changed a life
The success of the Mystery Bags isn’t just about sales, it’s about people too.
Madison, a young volunteer who spent nearly a year carefully creating the bags, has now secured full-time employment with a major fashion retailer. She credits her time at Pilgrims for building her confidence and retail skills.
Her journey is a wonderful example of how Pilgrims shops support not only patients and families, but the wider community too.
Sustainable, stylish, and full of surprises
Mystery Bags are a brilliant way to shop more sustainably, giving pre-loved clothing a second life while reducing waste.
It’s fashion with a conscience, wrapped up in a £5 surprise.
With fresh bags added regularly, there’s always something new to discover, so why not pop in and see what treasure you might find?
Grab yours while they last!
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.
26th March 2026
Shopping with heart: How Pilgrims Shops power hospice care
Every bargain, every bag donated, every volunteer shift – it all adds up to something extraordinary.
Across east Kent, Pilgrims Hospices’ 33 shops are more than stores; they’re vibrant community hubs where preloved treasures find new homes, people shop affordably, and every purchase helps to fund hospice care.
More than shops: They are welcoming spaces on the high street
Pilgrims Shops provide:
Affordable clothing and household essentials
Friendly, welcoming spaces on the high street
Opportunities to volunteer, learn new skills, and connect with others
Shopping second-hand also supports the planet by keeping items out of landfill, reducing demand for new products, and lowering CO₂ emissions all while raising income to support Pilgrims Hospices care services.
Ramsgate: Plans to expand into neighbouring units, offering more stock and space
Retail events making a difference
Special sales like Kilo, Media, Jumble, Table Top, and pop-up events bring new shoppers, create excitement, and raise more for hospice care – all in a fun, community-focused way.
Volunteer voices
“I started volunteering to give back, but I’ve gained so much. The team feels like family, and knowing our efforts help local hospice care makes every shift worthwhile.”
– Pilgrims shop volunteer
Be part of something special
Shop Find preloved fashion, furniture, books, and homeware.
DonateTurn unwanted items into someone else’s treasure.
Together, we’re turning everyday shopping into extraordinary care.
Ashford Discount shop
Pilgrims Retail by the numbers
By December 2025, our shops achieved remarkable results:
1,145,646 items sold
297,714 clothing items given a second life
172,065 household items rehomed
122,095 books passed on to new readers
61,208 toys enjoyed by families
10,095 furniture items sold with 1,723 deliveries
4,645 new Gift Aid donors
All made possible by 635 volunteers and 102 staff – every figure tells a story of generosity.
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.
4th February 2026
More than shopping, it’s a vibe – Chartham Furniture, Fashion & Home opening soon
Photograph: Ros Bray, volunteer, with Andy Brady, Shop Manager
Pilgrims Hospices is delighted to announce the opening of its exciting new Chartham Furniture, Fashion & Home store on Thursday 12 February 2026, bringing a fresh, feel-good shopping destination to the heart of the community.
This is not a clearance warehouse — it’s a beautifully curated, pre-loved shopping experience packed with hundreds of high street brands, stylish finds and creative treasures, all under one roof.
After the closure of our much-loved shop at the local garden centre, supporters told us loud and clear that they missed having a place nearby to shop sustainably. Thanks to your generosity, that much-loved experience is back — and better than ever.
Fashion for everyone
Shoppers can browse an inspiring range of men’s, ladies’ and children’s clothing, with quality brands, great styles and excellent value. Whether you’re hunting for everyday essentials, a statement piece or a bargain with a story behind it, there’s something waiting to be discovered.
A new creative hub
By popular demand, the new store also features a haberdashery and creative department, perfect for crafters, up-cyclers, sewists and anyone who loves making something special from something pre-loved. Expect buttons, fabrics, patterns and hidden gems — the kind of place that sparks ideas and Instagram-worthy finds.
The fashion and home store sits alongside the much-loved Chartham Furniture Warehouse, making it easy to browse everything from clothing and accessories to homewares and furniture in one inspiring visit.
With plenty of parking and a warm, friendly team of volunteers ready to help, it’s designed to be relaxed, welcoming and fun — a place to wander, discover and feel good about every purchase.
All items are donated by Pilgrims supporters, giving quality clothing and homeware a second life while raising vital funds for hospice care across east Kent. By choosing pre-loved, shoppers are saving money, reducing waste and supporting local families — triple win shopping at its best.
At the heart of it: Volunteers like Ros
Ros
Ros Bray from Bridge has volunteered with Pilgrims Hospices’ retail team for 12 years, after first spotting a volunteers’ needed notice while visiting the furniture shop with a friend.
“I came along to meet the team — and the rest is history,” Ros smiles. “I’ve loved every minute.”
After retiring as a teaching assistant and nursery nurse, Ros wanted to give her time to a meaningful cause. “Retail volunteering fits really well with my background. I love working with people, helping customers, and I enjoy being part of such a friendly, welcoming team.”
Shop Manager, Andy Brady, said:
“We love having Ros with us. She’s organised, calm in busy situations and brings real warmth to the shop. I have a team of around 25 staff and volunteers, every one one of them is truly a valued member of my team.”
Ros volunteers three mornings a week, balancing family life and time with her grandchildren. “I enjoy helping raise funds for such important, compassionate care in our community. It’s important everyone has something that’s just for them.”
The new shop, accessible through the existing furniture store or a brand-new side entrance, is a space Ros says “is going to look amazing — shoppers will love it.”
We’d love you to join us to celebrate the official opening of Chartham Furniture, Fashion and Home on Thursday 12 February 2026, when we’ll be welcoming special guests and supporters to help mark this exciting new chapter.
Mandy Hawkett, Area Manager, said:
“The Pilgrims concession in the garden centre was a massive loss for us and the community, so we’re absolutely thrilled to be creating a new home for the amazing donations we receive from our supporters. This isn’t just a warehouse — it’s a vibrant, inspiring place to shop. We’ve listened to what people want, from great fashion to creative spaces, and we’re excited to bring something truly special back to the community.”
The store will be open for shopping and donations Monday to Saturday, 9am–4pm:
Address: Unit 2/3 Stour Business Park, Chartham CT14 7HF
“There’s a real buzz already. The quality of children’s clothing especially is incredible — great brands, great condition and great styles. People are always amazed by what they find here, and knowing it supports local hospice care makes every bargain even better.”
Chartham Furniture, Fashion & Home is the newest addition to Pilgrims Hospices’ family of shops across east Kent, all offering an easy, enjoyable way to shop more sustainably while supporting compassionate end-of-life care.
Don’t forget — you can also donate your pre-loved items directly at the Chartham store; and if you’re a taxpayer, Gift Aid adds an extra 25% to the value of your donation at no extra cost, helping your generosity go even further.
Come along, say hello, enjoy a bargain — and help us celebrate this wonderful new community space.
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.
2nd September 2025
Step back in time at Pilgrims Vintage and Retro Shop – Now open Sundays!
Tucked away on historic Burgate, just off Canterbury High Street and only steps from the Cathedral gates, Pilgrims Hospices’ Vintage and Retro Shop is a treasure trove of nostalgia, style, and sustainable shopping.
Whether you’re a local, a student, or visiting from across the globe, this charming store is the perfect place to discover something truly special – and now, with extended opening hours including Sundays, there’s even more time to explore.
From 1940s tea dresses to 1980s statement jackets, quirky bric-a-brac to elegant vintage petticoats, the shop is packed with hand-picked gems. Customers range from locals seeking a nostalgic piece from their past, to college and university students creating unique, modern looks.
Manager Nigel has spotted a new favourite trend:
“Petticoats with Converse is quite the look at the moment,” he says.
“The young ladies love pairing them with a denim jacket and boots – it’s vintage meets street style!”
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The shop also attracts visitors from all over the world – cruise day-trippers looking for a British memento, cathedral tourists, and families hunting for something unique for graduation day. Many fall in love with the bric-a-brac section, filled with retro homeware and keepsakes that capture the charm of yesteryear.
It’s no surprise the store has a growing collection of glowing visitor reviews.
Tamila wrote: “Always lovely staff and great shop.”
Sasha declared it “Best shop everrr!!!” and another happy customer summed it up simply: “10/10 would come again!”
Shopping that makes a difference
Every purchase at Pilgrims Vintage and Retro Shop helps raise vital funds for Pilgrims Hospices, the local end-of-life care charity providing free, compassionate care across east Kent.
By choosing pre-loved, you’re not only supporting sustainable fashion – you’re also helping local people living with incurable illness.
Meet Nigel and the team
Nigel, almost 72, has worked with Pilgrims Hospices’ Retail team for more than 12 years, managing shops in Ramsgate, Chartham, and now Canterbury Vintage and Retro. His flair for the unusual and passion for sustainable fashion make him the perfect guide for anyone seeking something unique.
His motivation for joining Pilgrims was deeply personal:
“A dear friend received the most wonderful care at the Margate hospice after being diagnosed with throat cancer,” Nigel shares.
“I was unprepared for what to expect, but the care couldn’t be faulted. I decided to join Pilgrims to help make a difference – and I absolutely caught the bug. I’ve loved every minute.”
With a team of dedicated volunteers, the shop offers a warm welcome and expert knowledge.
“We provide something for everyone,” Nigel explains.
“From those searching for 40s, 50s or 60s outfits for a vintage occasion or themed wedding, to motorsport fans dressing for Goodwood Revival, we love helping our customers find their unique style. Mixing vintage with modern creates incredible looks – and our men’s vintage section is one of the best around!”
A hub for creativity and opportunity
For crafters and creators, the haberdashery section is an Aladdin’s cave of fabrics, buttons, patterns, and yarn – perfect for sewing, knitting, or upcycling projects.
The shop also offers volunteering opportunities that can build skills and confidence. Faith, a young team member, has gained valuable retail experience that could lead to a career.
Barbara, Nigel’s senior volunteer, has found and developed a real flair for designing and displaying wonderful window ideas, and managing to put them into practice.
Joining the team is Jane, the shop’s new supervisor, whose enthusiasm and support have already made a wonderful impact. Alongside her, the volunteers bring a wealth of knowledge and experience to the shop, offering invaluable support to Nigel and helping ensure the shop’s success.
“All of our volunteers are priceless,” Nigel says, “and the shop simply couldn’t thrive without them.”
Student perks and sustainable style
Students enjoy a 10% discount all year round, making it a budget-friendly way to express personal style. From themed parties and weddings to everyday outfits, Pilgrims Vintage and Retro proves that sustainable fashion can be exciting, affordable, and one-of-a-kind.
Why visit?
Because you simply can’t visit Canterbury without popping into this hidden gem on Burgate – a street full of charm, history, and independent spirit.
Whether you’re hunting for a graduation outfit, a quirky home accessory, or your next sustainable fashion fix, you’ll find it here – and every purchase supports Pilgrims Hospices’ free care for people across our community.
Pilgrims Hospices provides compassionate, specialist care free of charge to more than 3,000 people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.
Re-opening on Friday 25 July, the Pilgrims Hospices shop at 4 Castle Street becomes a collector’s dream, filled with pre-loved treasures for music lovers, media buffs, and homeware fans – don’t miss it!
Calling all vinyl collectors, bookworms, film fanatics, and retro décor lovers — Pilgrims Hospices is transforming its Castle Street shop in Ashford into a vibrant new space bursting with culture, character, and collectable charm.
Following the huge success of media sales, the shop at 4 Castle Street, Ashford TN23 1JQ is being completely reimagined as a specialist hub for pre-loved media and vintage finds, now with the fabulous addition of a dedicated homeware department!
What’s in store?
Crates of classic vinyl records, CDs, and DVDs
Brilliant books for every taste
Cool musical instruments waiting to be played
A unique homeware section full of retro style and practical pieces
As part of this makeover, the shop will no longer stock clothing – allowing the team to focus entirely on creating a truly special space for media lovers and homeware hunters alike.
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Love the planet? Love pre-loved!
Shopping at Pilgrims isn’t just good for your wallet – it’s good for the environment, too. Choosing second-hand over new helps reduce waste, supports recycling, and encourages more sustainable living.
Make the most of your visit to Ashford
Why not make a day of it? All three Pilgrims shops in Ashford are within easy reach of each other, making it simple to browse for bargains, unique finds and furniture in one trip:
“We’ve created something a bit different for Ashford – a space that feels more like a boutique record and bookshop, with vintage home touches and lots of heart. And the best bit? Every single item you buy helps Pilgrims Hospices care for local people facing life-limiting illness,” said Sarah Lamberton, Pilgrims Retail Area Manager.
Whether you’re styling your home, growing your vinyl collection, or just love a good rummage, our Castle Street shop is the perfect place to start. Support your local hospice, shop pre-loved, and grab something unique while you’re at it.
Pilgrims Hospices provides compassionate, specialist care free of charge to more than 3,000 people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.
14th July 2025
Pop-up style meets purpose – Brand New With Tags sale is back at Tivoli, Margate
Following the roaring success of our first pop-up, this next-level event promises fab fashion finds – all brand new, tagged, and waiting to be snapped up.
From high street faves to designer delights, you’ll discover wardrobe gems at bargain prices, with 100% of proceeds supporting Pilgrims’ expert end-of-life care across Thanet, Ashford, Canterbury and the surrounding communities.
Tivoli Warehouse is usually home to our fantastic range of furniture and household items, so this pop-up clothing event is a fun and fashionable addition to the space – and a brilliant chance to pick up some super bargains!
Jenny Byrne, Retail Area Manager, says:
“Our customers loved the last pop-up, so we couldn’t wait to bring it back – with even more style and sparkle! It’s a fantastic way to raise vital funds for hospice care and give people something fabulous to wear too.”
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Thanks to your support, Pilgrims’ shops raised over £5 million last year, helping to fund care for more than 2,500 patients and families living with a life-limiting illness.
Every top, dress, and pair of trousers you buy helps us continue providing compassionate care, free of charge, wherever it’s needed most.
So grab your mates, your shopping bags and your sass – we’ll see you at Tivoli!
Pilgrims Hospices provides compassionate, specialist care free of charge to more than 3,000 people in east Kent each year who are living with a terminal illness. Support is offered in patients’ homes, in the community, and at our three hospice sites in Ashford, Canterbury and Thanet. We also run a 24-hour advice line.
