Introducing Dr. Tina Ivanov: “I have a genuine interest in how we get death and dying right for people”
Dr. Tina Ivanov is the Director of Clinical Operations at Pilgrims Hospices; she joined the charity in March 2026, following a long career as a paramedic in both Australia and England.
She has also worked in clinical education and service development, helping to keep patients safe, engaging staff, and leading on clinical governance.
Tina shares what drew her to palliative care, and her hopes for the future at Pilgrims.
Originally from Melbourne, Australia, Tina moved to the UK in 2015:
“People always ask me why I left Oz. Firstly, I love to travel, and the world seems much closer when based in England. But the other reason was work; I thought I could learn so much being part of the healthcare system in England. It’s not perfect, but there’s a lot to be excited about in the way we deliver health and care here.”
What is your professional background?
“It’s a lovely mix of clinical, people and education. I’ve been a registered paramedic, which is one of the Allied Health Professions, for nearly three decades. I also have a professional membership with the Chartered Institute of Personnel and Development, and I’m a Doctor of Education.
I’ve worked in ambulance services and a hospital, as well as in universities, in lecturing and course development, for most of my career. I’ve been a manager for about 20 years, leading teams and services, and working at senior levels across operations, people and service development.”
Tina at work as a paramedic in Australia
What drew you to palliative care? What is your personal experience of palliative care?
Tina’s mum, Dorothy, with her grandson (Tina’s son), Luke
“As a paramedic, I’ve seen the full spectrum of palliative patients, dying and death. In my early career, I felt I needed to “save” everyone, but as I learnt more and saw the reality, my approach to death and dying changed. I saw that having dignity in death and allowing the dying person to feel supported and in control, and providing information to them and their family, was far more beneficial than medication or intervention – so I have a genuine interest in how we get this right for people.
I experienced this personally through my mum, Dorothy, who lived with Parkinson’s disease for many years before being diagnosed with terminal cancer. Although one part of my family remained in denial right to the end, my mum wanted a safe space to talk about her wishes and to die at home. The support provided by the hospice team was exceptional, and my mum died at home with us there. Being able to support that outcome for her was one of the most privileged positions I could be in.
These two experiences made me curious about best practice in palliative and end-of-life care; not just from a medical point of view, but with the whole picture in mind – psychological, environmental, the family, support – everything.”
Why did you choose Pilgrims Hospices? What do you enjoy about your role?
“The more I learnt about Pilgrims, the more I felt this is the right place for me. It has such a strong connection to the community we serve, which is so important to me. When I asked people about the charity, everyone spoke with such pride and connection, and I wanted to be part of that. And now that I’m here, I feel it; it’s not words on a poster on a wall, it’s real, and something I experience every day. Our people, staff, patients and volunteers all really matter.
I love working with individual teams and hearing about those stories where families and patients are supported, the stuff that goes on behind the work. Because we get to know our patients, we can do the very personal things that make such a difference. I love that, as Pilgrims, we champion that and give people the space to do it properly. It gives me a real positive energy in my role, and it’s what makes Pilgrims a very special place to work.”
Pilgrims Hospices is a charity dedicated to providing expert care and support to patients with life-limiting illnesses in east Kent. Our services ensure comfort, dignity, and quality of life for patients and their families, offering compassionate care both in hospice settings and in the community.
Our fundraising activities and your generosity mean that we’re able to continue to offer our end-of-life services to our local communities when and where they need it. With your help and support, we intend to continually develop, and improve, our services so that we are still here, still caring, both now and in the future.
Pilgrims Hospices is a charity dedicated to providing expert care and support to patients with life-limiting illnesses in east Kent. Our services ensure comfort, dignity, and quality of life for patients and their families, offering compassionate care both in hospice settings and in the community.
Our fundraising activities and your generosity mean that we’re able to continue to offer our end-of-life services to our local communities when and where they need it. With your help and support, we intend to continually develop, and improve, our services so that we are still here, still caring, both now and in the future.
Pilgrims Hospices is a charity dedicated to providing expert care and support to patients with life-limiting illnesses in east Kent. Our services ensure comfort, dignity, and quality of life for patients and their families, offering compassionate care both in hospice settings and in the community.
7th April 2025
Pilgrims Matters virtual edition – Spring / Summer 2025
As we look forward to longer and warmer days ahead, we’re excited to share news of our upcoming events and bring you heartwarming and inspirational news from across Pilgrims.
Local charities unite for sustainability: We’ve teamed up with fellow local charity, Canterbury Umbrella, to make a meaningful difference in our east Kent community
Making every donation count: Our Retail team turns donations into compassionate care for individuals and families across east Kent
Pilgrims Hospice Thanet refurbishment: Our Thanet hospice has undergone an extensive refurbishment, improving accessibility and facilities for patients, families and staff
Nourishing body and soul: Our catering team create comforting, high-quality food that brings warmth and a sense of normality to all who walk through our hospice doors
Kevin and Dympna’s story of hope: After meeting at a Pilgrims Hospices bereavement support group, Kevin and Dympna share how life continues after bereavement and throughout grief, and how they now support Pilgrims in several ways, including by dedicating sunflowers at Sunflower Memories
Our fundraising activities and your generosity mean that we’re able to continue to offer our end-of-life services to our local communities when and where they need it. With your help and support, we intend to continually develop, and improve, our services so that we are still here, still caring, both now and in the future.
Please keep safe and well.
Best wishes,
The Pilgrims Hospices team
Pilgrims Hospices is a charity dedicated to providing expert care and support to patients with life-limiting illnesses in east Kent. Our services ensure comfort, dignity, and quality of life for patients and their families, offering compassionate care both in hospice settings and in the community.
31st March 2025
Pilgrims Hospices Lottery: From small beginnings to over 21,000 entries
1996 saw the beginnings of Pilgrims Hospices Lottery, with an army of volunteers stomping the streets to gain supporters and willing participants to our first ever draw in April 1996.
Nearly 30 years on, and thanks to many of the same early collectors and members, we go from strength to strength. Our draw now has over 21,000 entries every week and continues to grow. It’s a fun and easy way to give and be part of the Pilgrims community, providing regular, sustainable funds to go towards Pilgrims very special services. Did you know that more than 5,500 winners cheques worth over £200k are sent out every year?!
Following the success of the weekly draw, we’re delighted to say that we’ve also been able to add several associated products to our portfolio over the years, which have proven to be very popular. We now offer scratch cards, wedding favours and gift vouchers for any event– including Christmas, birthdays and anniversaries.
Fun facts!
In 2024, our dedicated team of Lottery Collectors walked over 3,000 miles, the Lottery team signed up over 4,000 new entries and we congratulated more than 5,500 lucky winners.
Plus, our ever-popular Christmas Superdraw; 2024 year, with £75,000 brought in. This was our most successful Superdraw in over a decade. Thank you to the thousands of you who took part and made such a difference to so many. It really does mean a lot to us all at Pilgrims, particularly special and appreciated in these challenging times.
As a weekly lottery, we contribute to good news and happy memories. We like to tell and be told good news stories, the joys of winning, the difference a win can make; going towards holidays, celebrations, treats for children and grandchildren alike, creating blissful flashbacks and treasured moments. Our very kind and generous supporters have donated thousands of pounds worth of winnings to Pilgrims Hospices in this last year alone. Thank you so very much, it really does make such a big difference and helps us continue to provide our compassionate care to those who need it the most.
We are still fantastic value at just £1 a week per entry! Join today!
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
28th March 2025
Compassionate Communities continue to grow in east Kent
Compassionate Communities is part of a growing movement that aims to promote a public health approach to death, dying, loss and grief right at the heart of local communities.
Since the launch of Pilgrims Compassionate Communities strategy in 2024, we have been working with groups and individuals in our local communities, inspiring, supporting and celebrating compassionate activities across east Kent.
Grief is a natural, normal and necessary emotional reaction when someone close to us dies, but when we are affected by grief, it can often leave us feeling overwhelmed, isolated and uncertain of the future. Most people find they are able to cope with their grief with the support they receive from family, friends and their local community. For some people, having the opportunity to meet with other bereaved people, to share their experiences and to make new connections through peer support, can be a helpful way to normalise their feelings and worries.
Here, we recognise some of the work Pilgrims Compassionate Communities has been doing to support local community groups.
Romney Marsh Community Hub Bereavement Support Group
Recognising the need for bereavement support in their local area, Romney Marsh Community Hub recently took the initiative to set up a peer-led support group for adults who are experiencing grief. As part of our Compassionate Communities work, Pilgrims were delighted to support this project by facilitating a grief awareness and compassionate conversation skills training session to staff and volunteers from the Hub. Those who attended found the session very useful – it helped them to understand how grief works, and how to use communication skills effectively to support adults who are grieving. Following the success of this first session, Pilgrims will be delivering a second session at the Hub in April.
Lympne Parish Council Bereavement Support Group
Councillor Anne Beales from Lympne Parish Council recently approached Pilgrims for advice and help in setting up a bereavement support group in their local community. As part of our Compassionate Communities work, we are excited to have this opportunity to collaborate with Anne and her team of volunteers, supporting them to develop and implement a pilot project for members of their local community, starting in April.
To find out more about Pilgrims Compassionate Communities work, or if you would like to become involved in creating a compassionate community across east Kent, please visitpilgrimshospices.org/compassionate-communities.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
