Pilgrims Hospices helps Margaret to realise musical theatre dreams
Margaret Grand from Wingham grew up in Canterbury. With a keen interest in singing and theatre, she did choral singing at school and sang in choirs later in life – including with Ann Robertson, Pilgrims Hospices’ founder, who Margaret knew from her village community.
John and Margaret on their wedding day
As a teenager, Margaret was offered the opportunity to study at the prestigious Italia Conti performing arts institution, but her mother wouldn’t let her go; Margaret was an only child, and her mother was afraid she would move away and not return home.
Margaret instead began working at Boots in Canterbury city centre, where she met her husband, John, who was also a musician. Together, they played in bands and performed locally.
In 2021, Margaret was diagnosed with cancer and received a life-limiting prognosis. Since being referred to Pilgrims Hospices, she has had a second chance to flex her theatrical prowess through a project with the Marlowe Theatre – showing how hospice care is not only for those at the end-of-life, but also empowers people to live well, and fully, in the time they have left.
Margaret said:
“I’d had problems with my leg, I kept getting cellulitis; I was going to the GP surgery regularly to have dressings on. The nurse noticed a spot on my leg, which started to change colour, so she asked the doctor to check it and he did an urgent referral. A biopsy at Kent & Canterbury hospital showed that I had Merkel cell carcinoma, a rare type of skin cancer. The nurses explained that I’d need to go to Queen Victoria Hospital in East Grinstead for treatment, and have scans for five years.
“In 2022, I started to get large tumours on my leg, and I got upset every time I had it dressed. I remember the nurse, Bonnie, saying: “Margaret, I can understand why you get upset, because most people don’t see their tumours.” They just got worse and worse. I was sleeping on the sofa at home because I was so uncomfortable.
“Later that year, I went to see Les Miserables at the Marlowe Theatre with my daughter, Michelle. During the interval, I had to leave because I felt so unwell. A week later, I collapsed at home – I was just like a puppet. I called out to John, but he couldn’t get me up, so he phoned for an ambulance. I asked the paramedic to put me on the sofa and assured them I’d be OK, but they took my temperature and it was sky high, so they had to admit me to hospital, where I was diagnosed with sepsis. I was there for about a month, and I also caught COVID!”
Michelle added:
“Mum was discharged shortly before Christmas and was due to see her consultant around this time, but as she had been so unwell, I attended on her behalf. I explained what had happened, and the consultant was concerned. She said: “I can tell how ill your mum must be. I really think she needs palliative care, so I’m going to do a referral.” That was a massive shock; I came out of the appointment shaking. To me, palliative care meant Mum was at the end of life, on a downward spiral. But then things turned around very quickly; she was quite stable, and she started chemotherapy in January 2023.”
Margaret with her daughter, Michelle
Margaret continued: “They told me the chemo would be potent, could potentially make me very ill, and would cause me to lose my hair. On the whole, I was actually quite lucky; l didn’t feel sick at all and I pretty much sailed through the treatment. When I came out of hospital, they gave me a hospital bed at home, which made things a little easier. It was around this time that Pilgrims got in touch with me.”
Alongside pain management and symptom control, Margaret has benefitted from a range of wellbeing services at Pilgrims, including acupuncture and Wellbeing groups, through which she and other patients were involved in a musical theatre project with the Marlowe Theatre.
She also joins regular virtual meet-ups via Zoom, which offer an opportunity to connect with other patients from the comfort of their own homes.
In November 2023, John lost his balance and fell backwards at home, hit the back of his neck, severed his spinal cord and died within a week:
“Just like that. I couldn’t believe it; he’d been out cutting the grass that afternoon. He was 80. Since I’d been diagnosed, we’d always thought it was going to be me who went first – exactly a year before, when I was hospitalised with sepsis, it certainly looked that way.”
Pilgrims supported Margaret’s family through this very difficult time; her granddaughter, Holly, was offered counselling support as she struggled to cope with John’s sudden death.
Margaret was also invited for a Christmas meal at the Ashford hospice, where she could experience the environment in a relaxed, informal way.
She said: “I feel like everyone at Pilgrims is a friend, it’s a lovely community.
“I’ve got nothing but praise for the staff; they must see so many people, but they still know your name.
“Chatting with Palak from the Wellbeing team, I mentioned my love of singing and my interest in theatre, and she told me about a Hamlet-inspired project for patients that Pilgrims was facilitating with the Marlowe.
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Margaret took part in Hamlet workshops with the Marlowe Theatre at Pilgrims Hospice Canterbury
“When I was at high school, I had a marvellous music teacher – Mr Sellers – who saw my potential. He put me in every single play, and I even sung in Canterbury Cathedral. I was also part of the Young Marlowe Theatre Playgoers; we’d do readings and put on the odd play, but it was more of a training programme. It was completely free to attend, but in return, we would go to the Marlowe and give out refreshments to the actors.
“My best friend, Catherine, was also into the theatre. Her father offered to pay for both of us to go to the Italia Conti performing arts school in London, but my mum wouldn’t let me go. And because I couldn’t go, Catherine wouldn’t go – I messed up her chances, too! I still feel guilty about that!
“We used to have village shows in Wingham, and I always took part in those. I also sang in a band with John on guitar and our friend, Dick; we’d go out gigging round the local pubs, we had so much fun. Whenever Michelle and I go to the Marlowe now, I always say to her: “I wish that was me on the stage”.”
Margaret’s husband, John (second from left), playing with the band
In 2024/25, Pilgrims organised a musical theatre project with the Marlowe, open to patients, families, staff and volunteers, which helped Margaret to realise her dream. Workshops were held at the Canterbury hospice Therapy Centre, facilitated by local performers Tom Adams and Lillian Henry, with guest speakers from the Royal Shakespeare Company (RSC).
This culminated in the group writing and performing a song based around Shakespeare’s Hamlet, and a special event at the Marlowe in April 2025.
Margaret read a sonnet on stage and was invited to talk about her history with the theatre. She was also delighted to sit with an RSC representative during the event.
Margaret performing at the Marlowe Theatre in April 2025
She said: “I’m so touched that the RSC, and people like Tom and Lillian, will give their time to Pilgrims to create experiences like this for patients.”
Pilgrims continue to work closely with the Marlowe, and are planning another creative project in the near future.
Margaret added:
“Before I got involved with Pilgrims, I thought a hospice was a place you go to die. Now I know it’s so much more than that, and I tell everyone!
“I remember sitting in the Thanet hospice reception waiting for my acupuncture appointment. It wasn’t until my last session that I spotted the wards, which goes to show that hospices aren’t just beds on a ward.
“It’s totally different to what people think.
“Pilgrims don’t just offer end-of-life care, but also a whole range of wellbeing services and groups. It’s really opened my eyes.”
For more information on Pilgrims Hospices’ Wellbeing Programme:
Call the Pilgrims Hospices Advice Line on 01233 504 133
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
24th October 2025
CQC rates Pilgrims Hospice Ashford as Outstanding overall for a second time
The Care Quality Commission (CQC) has rated Pilgrims Hospice Ashford, run by Pilgrims Hospices in East Kent, Outstanding overall for a second time, following an on-site unannounced comprehensive assessment of Pilgrims Hospice Ashford on 21 May 2025.
Pilgrims Hospice Ashford provides specialist palliative and end-of-life care, advice, and support for adults with life-limiting illnesses and their families across east Kent.
CQC carried out the inspection as part of its routine monitoring of care services.
CQC has upgraded the rating for how well-led the hospice is from Good to Outstanding. How responsive and caring the hospice is has again been rated Outstanding, and how safe and effective it is has again been rated good.
Serena Coleman, CQC deputy director of operations in Kent, said:
“At Pilgrims Hospice Ashford, we found a service providing exceptional, person-centered care where compassion, dignity, and respect are at the heart of everything staff do.
“People told us that staff had transformed their experience of end-of-life care, turning what could have been a time of fear and sadness into one filled with peace, comfort and meaning. One person told us they felt ‘safe, cared for and genuinely loved,’ and relatives described the care as ‘life-changing.’
“Staff showed extraordinary kindness and understanding. They took time to get to know every individual and their family, recognising what mattered most to them.
“We heard moving examples of staff going above and beyond arranging weddings and birthday celebrations, helping people make memory boxes with their children, and even fulfilling last wishes such as sharing a favourite meal or listening to a special piece of music together.
“People said they felt listened to and respected, with their views shaping every aspect of their care and support. Staff supported people to maintain their independence and choice, involving families and loved ones in decisions every step of the way. They also supported relatives after bereavement through the hospice’s compassionate counselling and community programmes.
“Leaders have created a culture where every team member feels valued and empowered to provide outstanding care. Their commitment to continual learning and collaboration ensures people always receive safe, high-quality, and holistic support. Pilgrims Hospice Ashford is a shining example of what can be achieved when a service puts people first and leads with empathy, skill, and heart.”
Inspectors found:
Staff delivered complementary therapies such as massage, aromatherapy, and art activities to help people relax, ease pain and anxiety, and stay connected to what matters most to them.
The team runs the Stepping Stones programme and bereavement cafés, providing long-term emotional support for families through counselling and peer groups led by trained volunteers.
Staff used virtual-reality and video-link systems to help people connect with loved ones and manage symptoms like anxiety or breathlessness.
The hospice provides spacious private rooms, gardens, and faith rooms that promote comfort, inclusion and reflection, welcoming families and pets as part of the care experience.
Staff spoke proudly about working at the hospice, crediting strong leadership, accessible training, and a supportive culture that values their wellbeing as much as that of the people they care for.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
22nd October 2025
Pilgrims Hospices Santas on the Run! returns to raise funds this festive season
The countdown to Christmas has officially begun with registration now open for Pilgrims Hospice’s Santas on the Run!
The much-loved family fun run due to take place on 14 December in Herne Bay is the perfect opportunity to raise festive cheer and support the charity through fundraising.
Last year, over 1,100 festive fundraisers dashed along Herne Bay seafront and raised over £42,000 for Pilgrims Hospices, who care for people across east Kent who are living with an incurable illness.
Family members of all ages can run, jog, skip, and walk their way along the 3k, 5k, or 10k route, which runs along the coastline.
Since the event began in 2017, Santas on the Run! has become a family tradition in the seaside town as a way to kick-start the festive season and has gone on to raise over £250,000 for local hospice care.
It’s a great way to make special memories this Christmas
Rachael Edmed, Senior Community Fundraiser
Rachael Edmed, Senior Community Fundraiser for Canterbury hospice, said:
“It’s a great way to make special memories this Christmas while raising vital funds for families supported by our hospices. It’s always wonderful seeing so many groups of families, friends, schools, and colleagues in the community coming together to start the countdown for Christmas and join in the festive fun.
“Every Santa who takes part is making a big difference to local hospice care in east Kent, helping us care for someone’s loved one now and in the future.”
Register now!
If you register before 10 November, you can take advantage of the Early Bird discount and pay £15 for an adult, £10 for under 18s, and £40 for a family ticket (2 adults and 2 under 18s).
Standard entry closes on 10 December, where adults will pay £18, under 18s £12, and a family ticket (2 adults and 2 under 18s) £50.
On the day registration is also available.
Everyone who registers in advance will receive a 5-piece Santa suit, including a jacket, trousers, hat, belt, and beard, and a well-deserved finishing medal.
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet, and Ashford. We also run a 24-hour advice line.
16th October 2025
Pilgrims Hospices welcomes new Archbishop of Canterbury, Sarah Mullally
Photograph by Neil Turner/Lambeth Palace
Pilgrims Hospices was honoured to welcome the new Archbishop of Canterbury-designate, the Most Reverend and Right Honourable, Sarah Mullally, on Friday 3 October 2025.
During her visit, Bishop Sarah met with members of the care team and trustees to learn more about Pilgrims’ work providing compassionate end-of-life care across east Kent. She heard first-hand how staff and volunteers support patients and their families to live well in every moment.
Prior to becoming an ordained minister for the Church of England, Bishop Sarah trained as a cancer nurse, and later became England’s Chief Nursing Officer. Her background in healthcare gave her a deep understanding of the importance of compassionate, person-centred care — something that resonated strongly with the Pilgrims teams she met during her visit.
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Photographs by Neil Turner/Lambeth Palace
The Archbishop spoke warmly with staff about their dedication and the difference they make every day to the lives of local people.
Karen Warden, Chair of Trustees for Pilgrims Hospices, added:
“It was a privilege to welcome Bishop Sarah to Pilgrims Hospices and to share our work with her. Her visit was both inspiring and affirming for our staff and volunteers, who give so much to care for others in our community.”
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet, and Ashford. We also run a 24-hour advice line.
13th October 2025
Step into a Christmas Wonderland at Pilgrims Hospices Festive Fair!
Families are invited to kick off the festive season in style at Pilgrims Hospices’ much-loved Christmas Fair, returning to PGL Beyond, Grosvenor Hall, Kennington on Saturday 22 November 2025, from 11am to 4pm.
This year, the Fair promises a magical mix of festive fun for all ages, with seasonal stalls, unique gifts, live entertainment, children’s crafts, and classic Christmas games.
Every pound raised will help Pilgrims continue providing essential end-of-life care for local families.
Meet Santa and make memories
No Christmas fair is complete without a visit from the man himself! Santa Claus will be flying in from the North Pole, accompanied by his elves, ready to greet children and spread festive cheer. Little ones can decorate gingerbread, paint festive plates, and try their hand at timeless favourites such as Snowballs in a Bucket, Pick a Candy Cane, and Snowman Hoopla.
Win big in the Christmas Grand Draw
The ever-popular Pilgrims Christmas Grand Draw is back with incredible prizes up for grabs, including:
1st prize: A two-night stay at Nooks’s Retreat (Airbnb)
Tickets cost just £1 and can be purchased in advance at Pilgrims Hospices in Ashford or on the day. Winners will be announced during the Fair.
A celebration of festive community spirit
Visitors can sip delicious seasonal refreshments while browsing a dazzling array of craft and gift stalls. The Fair is a wonderful chance to soak up the festive atmosphere, share laughter, and support a cause that touches countless lives in our local community.
Sally Dunn, a Pilgrims volunteer, said:
“I love being a volunteer at Pilgrims’ events – the atmosphere is so warm and friendly. People always want to hear more about the hospice and tell us how much it means to the community. It’s a real joy to be part of it.“
Lou Newman, Pilgrims Community Fundraising Manager, added:
“The Christmas Fair is a highlight in our calendar. It’s a chance for families to come together, celebrate the season, and support hospice care at the same time. Every ticket, every mince pie, and every game played helps us care for local people living with incurable illness.“
Event details
Venue: PGL Beyond, Grosvenor Hall, Kennington, Ashford, Kent TN25 9JZ
Date and time: Saturday 22 November 2025, 11am-4pm
Entry: Adults £3, children under 16 free / Visit Santa: £5 per child
Parking: Free on-site (car sharing and walking encouraged)
This Christmas, come together with Pilgrims Hospices to make memories that matter – and help local families in their time of need.
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet, and Ashford. We also run a 24-hour advice line.
10th October 2025
Elham Christmas Market celebrates 20 years of festive fundraising
The much-loved Elham Christmas Market will return on Thursday 30 October 2025, 6pm – 9pm (with a special preview for disabled visitors from 5:30pm – 6.00pm), marking a very special milestone as it celebrates its 20th anniversary.
What began in a small church hall with just eight traders and a fundraising total of £600 has now grown into one of the community’s most cherished festive events, attracting more than 35 traders and raising over £40,000 in support of Pilgrims Hospices.
The market was founded by local businesswoman Carol Stevens, who was inspired by the magical atmosphere of traditional German Christmas markets. Alongside running her own successful home décor and gifts business, Hearts Deco, Carol has dedicated two decades to organising and growing the event, even keeping it alive during the pandemic years by running a virtual market.
Visitors to this year’s market can enjoy a wonderful festive atmosphere, with Elham Village Hall transformed into a winter wonderland of greenery and fairy lights. There will be over 35 stalls offering unique gifts you won’t find on the High Street, including jewellery, ceramics, lino cut prints, glass art, wooden crafts, linens, accessories, Christmas cards, decorations, garden gifts, and delicious local produce.
Carol Stevens, with Rachael Edmed and Gill Ramsay
A highlight each year is the fabulous raffle, organised with support from local resident and Pilgrims Hospices colleague Gill Ramsay. The raffle features generous donations from local businesses and individuals across the community. There is a further luxury prize hamper to be won in a prize draw on the the Elham Christmas Market website.
Simpsons Wine Estate’s generous percentage of sales towards hospice care
Carol said:
“It’s a real labour of love every year and so wonderful to see the community come together around the festive season and support the hospice. I’m so grateful to the army of volunteers and local businesses who help make it possible – from donating prizes to serving mulled wine. It’s incredible to see how the market has grown over 20 years, and I’m very proud of what we’ve achieved together.”
Rachael Edmed, Pilgrims Hospices Community Fundraising Manager, added:
“The Elham Christmas Market is such a special event, and it’s incredible to see the support it has generated for Pilgrims Hospices over the past 20 years. We’re so grateful to Carol for her amazing dedication and the huge amount of work she puts in each year to make it happen. The evening always has a wonderful festive atmosphere, and I’m really looking forward to being there to celebrate this milestone with the community.”
Event details
Elham Christmas Market
Thursday 30 October 2025, 6pm – 9pm
(Preview for disabled visitors: 5:30pm – 6:00pm)
Elham Village Hall, Elham, Kent CT4 6SX
Entry: £1 minimum (children under 10 go free); cash required
Please bring cash for smaller purchases, though many traders can also take card payments.
Parking: Please use the field in Park Lane (opposite the village hall), weather permitting, or park in the village itself, leaving the main car park for those less able.
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.