Thousands raised at Pilgrims Hospices Christmas Fair
Hundreds attended the Pilgrims Hospices annual Christmas Fair on Saturday 22 November 2025 held at PGL Beyond, Grosvenor Hall, Ashford, where over £14,500 was raised.
Visitors enjoyed delicious refreshments, festive music, and games galore. There was lots to keep children entertained in the craft corner, including decorating a gingerbread shape and painting a plate. Father Christmas and his elves managed to find the time to join us and handed out presents to lots of excited children.
Many local companies and organisations showed their support and donated towards the weekend. With special thanks to PGL Beyond, Kingswood, Grosvenor Hall for the use of their wonderful venue, and our sponsor, Ultima Care.
Community Fundraising Manager, Louise Newman, said:
“A huge thank you from the Pilgrims Fundraising team. We really couldn’t make these amazing events happen without your help. We are grateful to everyone who donated items or joined us on the day; it was a fantastic day and an amazing amount was raised. With the support of over 90 volunteers, we have been able to raise vital funds for Pilgrims!”
Our next Ashford event is our Christmas Tree Recycling campaign, which is a great opportunity to get your real Christmas tree collected by our teams of Pilgrims volunteers. Find out more atpilgrimshospices.org/treerecycling.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
27th October 2025
Pilgrims Hospices helps Margaret to realise musical theatre dreams
Margaret Grand from Wingham grew up in Canterbury. With a keen interest in singing and theatre, she did choral singing at school and sang in choirs later in life – including with Ann Robertson, Pilgrims Hospices’ founder, who Margaret knew from her village community.
John and Margaret on their wedding day
As a teenager, Margaret was offered the opportunity to study at the prestigious Italia Conti performing arts institution, but her mother wouldn’t let her go; Margaret was an only child, and her mother was afraid she would move away and not return home.
Margaret instead began working at Boots in Canterbury city centre, where she met her husband, John, who was also a musician. Together, they played in bands and performed locally.
In 2021, Margaret was diagnosed with cancer and received a life-limiting prognosis. Since being referred to Pilgrims Hospices, she has had a second chance to flex her theatrical prowess through a project with the Marlowe Theatre – showing how hospice care is not only for those at the end-of-life, but also empowers people to live well, and fully, in the time they have left.
Margaret said:
“I’d had problems with my leg, I kept getting cellulitis; I was going to the GP surgery regularly to have dressings on. The nurse noticed a spot on my leg, which started to change colour, so she asked the doctor to check it and he did an urgent referral. A biopsy at Kent & Canterbury hospital showed that I had Merkel cell carcinoma, a rare type of skin cancer. The nurses explained that I’d need to go to Queen Victoria Hospital in East Grinstead for treatment, and have scans for five years.
“In 2022, I started to get large tumours on my leg, and I got upset every time I had it dressed. I remember the nurse, Bonnie, saying: “Margaret, I can understand why you get upset, because most people don’t see their tumours.” They just got worse and worse. I was sleeping on the sofa at home because I was so uncomfortable.
“Later that year, I went to see Les Miserables at the Marlowe Theatre with my daughter, Michelle. During the interval, I had to leave because I felt so unwell. A week later, I collapsed at home – I was just like a puppet. I called out to John, but he couldn’t get me up, so he phoned for an ambulance. I asked the paramedic to put me on the sofa and assured them I’d be OK, but they took my temperature and it was sky high, so they had to admit me to hospital, where I was diagnosed with sepsis. I was there for about a month, and I also caught COVID!”
Michelle added:
“Mum was discharged shortly before Christmas and was due to see her consultant around this time, but as she had been so unwell, I attended on her behalf. I explained what had happened, and the consultant was concerned. She said: “I can tell how ill your mum must be. I really think she needs palliative care, so I’m going to do a referral.” That was a massive shock; I came out of the appointment shaking. To me, palliative care meant Mum was at the end of life, on a downward spiral. But then things turned around very quickly; she was quite stable, and she started chemotherapy in January 2023.”
Margaret with her daughter, Michelle
Margaret continued: “They told me the chemo would be potent, could potentially make me very ill, and would cause me to lose my hair. On the whole, I was actually quite lucky; l didn’t feel sick at all and I pretty much sailed through the treatment. When I came out of hospital, they gave me a hospital bed at home, which made things a little easier. It was around this time that Pilgrims got in touch with me.”
Alongside pain management and symptom control, Margaret has benefitted from a range of wellbeing services at Pilgrims, including acupuncture and Wellbeing groups, through which she and other patients were involved in a musical theatre project with the Marlowe Theatre.
She also joins regular virtual meet-ups via Zoom, which offer an opportunity to connect with other patients from the comfort of their own homes.
In November 2023, John lost his balance and fell backwards at home, hit the back of his neck, severed his spinal cord and died within a week:
“Just like that. I couldn’t believe it; he’d been out cutting the grass that afternoon. He was 80. Since I’d been diagnosed, we’d always thought it was going to be me who went first – exactly a year before, when I was hospitalised with sepsis, it certainly looked that way.”
Pilgrims supported Margaret’s family through this very difficult time; her granddaughter, Holly, was offered counselling support as she struggled to cope with John’s sudden death.
Margaret was also invited for a Christmas meal at the Ashford hospice, where she could experience the environment in a relaxed, informal way.
She said: “I feel like everyone at Pilgrims is a friend, it’s a lovely community.
“I’ve got nothing but praise for the staff; they must see so many people, but they still know your name.
“Chatting with Palak from the Wellbeing team, I mentioned my love of singing and my interest in theatre, and she told me about a Hamlet-inspired project for patients that Pilgrims was facilitating with the Marlowe.
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Margaret took part in Hamlet workshops with the Marlowe Theatre at Pilgrims Hospice Canterbury
“When I was at high school, I had a marvellous music teacher – Mr Sellers – who saw my potential. He put me in every single play, and I even sung in Canterbury Cathedral. I was also part of the Young Marlowe Theatre Playgoers; we’d do readings and put on the odd play, but it was more of a training programme. It was completely free to attend, but in return, we would go to the Marlowe and give out refreshments to the actors.
“My best friend, Catherine, was also into the theatre. Her father offered to pay for both of us to go to the Italia Conti performing arts school in London, but my mum wouldn’t let me go. And because I couldn’t go, Catherine wouldn’t go – I messed up her chances, too! I still feel guilty about that!
“We used to have village shows in Wingham, and I always took part in those. I also sang in a band with John on guitar and our friend, Dick; we’d go out gigging round the local pubs, we had so much fun. Whenever Michelle and I go to the Marlowe now, I always say to her: “I wish that was me on the stage”.”
Margaret’s husband, John (second from left), playing with the band
In 2024/25, Pilgrims organised a musical theatre project with the Marlowe, open to patients, families, staff and volunteers, which helped Margaret to realise her dream. Workshops were held at the Canterbury hospice Therapy Centre, facilitated by local performers Tom Adams and Lillian Henry, with guest speakers from the Royal Shakespeare Company (RSC).
This culminated in the group writing and performing a song based around Shakespeare’s Hamlet, and a special event at the Marlowe in April 2025.
Margaret read a sonnet on stage and was invited to talk about her history with the theatre. She was also delighted to sit with an RSC representative during the event.
Margaret performing at the Marlowe Theatre in April 2025
She said: “I’m so touched that the RSC, and people like Tom and Lillian, will give their time to Pilgrims to create experiences like this for patients.”
Pilgrims continue to work closely with the Marlowe, and are planning another creative project in the near future.
Margaret added:
“Before I got involved with Pilgrims, I thought a hospice was a place you go to die. Now I know it’s so much more than that, and I tell everyone!
“I remember sitting in the Thanet hospice reception waiting for my acupuncture appointment. It wasn’t until my last session that I spotted the wards, which goes to show that hospices aren’t just beds on a ward.
“It’s totally different to what people think.
“Pilgrims don’t just offer end-of-life care, but also a whole range of wellbeing services and groups. It’s really opened my eyes.”
For more information on Pilgrims Hospices’ Wellbeing Programme:
Call the Pilgrims Hospices Advice Line on 01233 504 133
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
24th October 2025
CQC rates Pilgrims Hospice Ashford as Outstanding overall for a second time
The Care Quality Commission (CQC) has rated Pilgrims Hospice Ashford, run by Pilgrims Hospices in East Kent, Outstanding overall for a second time, following an on-site unannounced comprehensive assessment of Pilgrims Hospice Ashford on 21 May 2025.
Pilgrims Hospice Ashford provides specialist palliative and end-of-life care, advice, and support for adults with life-limiting illnesses and their families across east Kent.
CQC carried out the inspection as part of its routine monitoring of care services.
CQC has upgraded the rating for how well-led the hospice is from Good to Outstanding. How responsive and caring the hospice is has again been rated Outstanding, and how safe and effective it is has again been rated good.
Serena Coleman, CQC deputy director of operations in Kent, said:
“At Pilgrims Hospice Ashford, we found a service providing exceptional, person-centered care where compassion, dignity, and respect are at the heart of everything staff do.
“People told us that staff had transformed their experience of end-of-life care, turning what could have been a time of fear and sadness into one filled with peace, comfort and meaning. One person told us they felt ‘safe, cared for and genuinely loved,’ and relatives described the care as ‘life-changing.’
“Staff showed extraordinary kindness and understanding. They took time to get to know every individual and their family, recognising what mattered most to them.
“We heard moving examples of staff going above and beyond arranging weddings and birthday celebrations, helping people make memory boxes with their children, and even fulfilling last wishes such as sharing a favourite meal or listening to a special piece of music together.
“People said they felt listened to and respected, with their views shaping every aspect of their care and support. Staff supported people to maintain their independence and choice, involving families and loved ones in decisions every step of the way. They also supported relatives after bereavement through the hospice’s compassionate counselling and community programmes.
“Leaders have created a culture where every team member feels valued and empowered to provide outstanding care. Their commitment to continual learning and collaboration ensures people always receive safe, high-quality, and holistic support. Pilgrims Hospice Ashford is a shining example of what can be achieved when a service puts people first and leads with empathy, skill, and heart.”
Inspectors found:
Staff delivered complementary therapies such as massage, aromatherapy, and art activities to help people relax, ease pain and anxiety, and stay connected to what matters most to them.
The team runs the Stepping Stones programme and bereavement cafés, providing long-term emotional support for families through counselling and peer groups led by trained volunteers.
Staff used virtual-reality and video-link systems to help people connect with loved ones and manage symptoms like anxiety or breathlessness.
The hospice provides spacious private rooms, gardens, and faith rooms that promote comfort, inclusion and reflection, welcoming families and pets as part of the care experience.
Staff spoke proudly about working at the hospice, crediting strong leadership, accessible training, and a supportive culture that values their wellbeing as much as that of the people they care for.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
18th March 2024
Finding purpose and fulfilment: Lizzie’s journey at Pilgrims Hospices
Within the embrace of Pilgrims Hospices in Ashford, amidst the corridors, therapy rooms, and family areas, a beacon of warmth and compassion shines through the dedicated efforts of individuals like Lizzie Threlfall.
Lizzie, a vibrant and empathetic 25-year-old, is not just another student on placement; she’s a testament to the transformative power of heartfelt care and genuine dedication.
With a Psychology First Class Honours Degree already under her belt and now pursuing a Master’s in Social Work at the University of Kent, Lizzie found herself drawn to Pilgrims Hospices for her first placement.
Hailing from Maidstone, the opportunity to immerse herself in the hospice’s social work team felt like fate knocking at her door.
“I was a little apprehensive at first,” Lizzie admits, reflecting on her initial impressions. “You have your own image of a hospice before you’ve been involved with one. It was totally new to me. But I thought, why not give it a go?”
From the moment she stepped through the doors, Lizzie was enveloped by a sense of belonging. The warmth of the team and the genuine welcome she received dispelled any doubts she had.
“I was taken by surprise, very much so,” she shares. “I never expected to feel so drawn to working here. In fact, I don’t want my placement to end.”
“Each day is different,” she says with a smile. “You never know what each new day will bring, and I love that.”
What struck Lizzie most was the stark contrast between Pilgrims Hospices and other environments she had encountered.
“Most areas are very procedural,” she explains, “but here, it’s much softer. You have the real opportunity to become a genuine social worker, putting the person at the centre of all you do.”
The diversity of experiences at Pilgrims Hospices has been a revelation for Lizzie.
“Each day is different,” she says with a smile. “You never know what each new day will bring, and I love that.”
Lizzie’s enthusiasm for her work is contagious, spreading even to her fellow students. “I’ve been sharing my experiences with them,” she says, “and they’re amazed at the depth of learning and emotional connection we foster here.”
Indeed, Lizzie’s journey at Pilgrims Hospices has been one of growth and enlightenment. She speaks passionately about the invaluable tools she’s gained, particularly in communication.
“Patients have so many different issues to deal with,” she explains. “Being able to effectively communicate and advocate for them is crucial.”
“I never considered palliative social work before,” she admits, “but now I can’t imagine being anywhere else.”
But beyond the skills and knowledge acquired, it’s the sense of purpose and fulfilment that resonates most deeply with Lizzie.
“Working here has reaffirmed my passion for helping others,” she reflects. “It’s not a depressing place, as some may assume. It’s a happy and safe environment, where everyone is supported.”
As Lizzie looks ahead to completing her Master’s and embarking on her career as a qualified social worker, her heart remains with Pilgrims Hospices.
“I never considered palliative social work before,” she admits, “but now I can’t imagine being anywhere else.”
With gratitude in her heart and determination in her stride, Lizzie Threlfall is not just a social work placement student; she’s a shining example of the profound impact one individual can have in the lives of others.
And as she dreams of joining the Pilgrims’ team permanently, there’s no doubt that her journey has only just begun.
If you’re interested in learning more about the many roles on offer at Pilgrims Hospices, check out our current vacanciesand volunteer roles.
Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.
