2nd December 2025

    Growing with grief: Stepping Stones Bereavement Support Services at Pilgrims Hospices

    National Grief Awareness Week takes place 2-8 December 2025; this year, the theme is “growing with grief”, and Pilgrims Hospices is celebrating the growth of its Stepping Stones Bereavement Support Services.

    Stepping Stones is available and free to any adult living in east Kent. There is no requirement to have previously received hospice services, and the charity support people who have experienced any form of loss.


    Annie with Esther Rantzen at the parliamentary launch of National Grief Awareness Week in October 2019

    Set up in 2019, it has grown from a small-scale project that initially provided bereavement support to families whose loved ones died in local hospitals.

    Annie Hogben, Stepping Stones Project Development Lead, said:

    “Pilgrims has always considered the bereavement needs of our families, but we also recognised the need to work alongside other providers of health and social care to ensure all bereaved people have access to local, structured support. We created an initiative to collaborate with our colleagues in East Kent Hospitals and South Kent Cruse Bereavement Support to build a robust service for all local bereaved people. This project also provided an opportunity to develop Pilgrims’ first group of Stepping Stones bereavement support volunteers, enabling people from a variety of backgrounds to use their skills and develop new ones in a rewarding activity.

    “Stepping Stones was developed through research into similar bereavement support projects and an understanding of the national strategies related to effective bereavement support. Understanding what support is currently available locally was aided through our collaboration with South Kent Cruse Bereavement Care, helping us to recognise the gap in services. In its infancy, Stepping Stones aimed to provide monthly support groups for bereaved adults in east Kent. Six months after this service went live, we were invited to be part of the Parliamentary launch of National Grief Awareness Week, where we received an acknowledgement award for our Stepping Stones project.”

    Stepping Stones timeline

    • 2018 Service design and volunteer role development
    • 2019 Volunteer recruitment and training, and service launch. Service reach extended to any adult living in east Kent. Acknowledgement award received at the Parliamentary launch of National Grief Awareness Week.
    • 2020 Face-to-face service paused due to COVID; telephone support service provided during the pandemic.
    • 2021 Re-launch as core hospice bereavement service offering equitable access to everyone living in east Kent, regardless of any previous involvement with hospice services.
    • 2022 Launch of weekly Walk & Talk groups
    • 2023 Stepping Stones coordinator role introduced
    • 2024 Targeted promotion to GP surgeries, funeral directors, pharmacies, libraries, other community groups and services
    • 2025 Launch of Stepping Forward, a fortnightly peer-led drop-in group, currently offered at the Ashford and Thanet hospices

    Sophie Van Walwyk, Head of Bereavement Services, said:

    Sophie Van Walwyk, Head of Bereavement Services

    “Bereavement support is a vital part of hospice care, and I’m delighted to lead on our current three-year strategy focussing on the growth and sustainability of bereavement services for the people of east Kent.

    “Stepping Stones has evolved from a small, standalone project to a key provider of bereavement support to adults in east Kent. I’m immensely proud of our bereavement services, and especially our dedicated team of staff and volunteers who make it possible for the hospice to continue supporting as many people as possible through their grief.”

    What people say about Stepping Stones

    “Thank you for all the support you’ve given me; you’ve helped me deal with one of the most difficult times I’ve ever been through.”

    “A brilliant group and so supportive. I really look forward to my Tuesday walks. Thank you.”

    “Very easy way to meet others going through bereavement, no pressure, relaxed.”

    “This is an amazing service that I have really benefited from.”

    Become a Stepping Stones volunteer

    Our team of over 30 Stepping Stones volunteers deliver our services across east Kent. With a wealth of skills and experience, they come from all backgrounds – professional and non-professional, as well as people who’ve been through their own grief journey and now want to help others.

    Read about Lyn, Jane, Linda and Paul, the volunteers who run our Stepping Forward groups.

    Pilgrims provide full training and ongoing support. For more information about becoming a Stepping Stones volunteer, or to express your interest, please email [email protected].

    To find out more about Stepping Stones bereavement support in your area, or to register with our service, please contact us:


    Pilgrims Hospices provides compassionate, specialist care free of charge to thousands of people in east Kent each year who are living with life-limiting conditions. Support is offered in patients’ homes, in the community, and at our three hospice sites in Canterbury, Thanet and Ashford. We also run a 24-hour advice line.

    26th November 2025

    Paul and Linda’s story of love and life through grief

    Linda and Paul met for the first time at a Stepping Stones group, following the loss of their respective partners, Reg and Lydia.

    Linda had already been attending for a few months when Paul joined. During the monthly meetings, they gravitated to one another, sitting together and sharing their grief experiences.


    Linda: We called Paul ‘the gobby one’. He was always the one to start us off at the groups, because everyone else was too shy to speak first.

    Paul: When we were asked how the last month had been, I always answered the same: “It’s been crap.” Because that was the truth, there’s no use not saying it how it is. For a long time, that’s how it was. I was in a real state when I started those groups, but it started getting better.

    When it came Linda’s time to leave the group sessions, she offered to be that friend on the end of the phone for anyone that needed it.

    Linda: I knew how long the weeks between the groups had felt for me, so I told the volunteer running our group to offer my phone number to anyone who needed someone to talk to in between. In the end, there was three of us – Paul, myself and another lady. We would call each other, and then gradually started meeting up for coffees and walks.

    Eventually, Linda and Paul began to find comfort in their shared experiences. They started as ‘grief buddies’, talking on the phone, meeting up for a coffee occasionally, and this turned into friendship.

    Linda: We spoke for hours on the phone to each other, almost every day. We would send each other music, quotes, book and TV recommendations, and all the things we found that meant something to us in our grief, and we would share that with each other.

    We found our lifestyle choices were so similar, our interests aligned, and, of course, we shared our experience of grief. In the end, we’re just ordinary people. We’re not cruisers, we don’t gallivant around on holidays – a homemade shepherd’s pie at the local cafe, and we’re happy for a day! It sounds boring, but it just works for us. To spend our later years together, and just enjoy being in each other’s company.

    Paul: That’s what I had missed the most after Lydia died. Having someone to bounce things off, to spend your evenings with, to hold hands. I could keep myself busy for a day – sometimes I’d just go out and ride the bus all day, just to get out of the house. But it’s the evenings when you feel most alone.

    Over the following year, their friendship turned into something deeper.

    Paul: We fell in love! Although it took Linda a while to pick up on my subliminal messages.

    Linda: Paul would send me YouTube links to such beautiful love songs, but I didn’t pick up on what he was really trying to say to start with. But when I did, we both knew it was right for us.

    Paul: We’re so lucky that we came together at a time when we were both ready, and both on the same page.

    They both took things slowly to start with, whilst their families navigated their own grief, but it soon became obvious that Linda and Paul were good for each other.

    Linda: My daughter would say, “Mum’s laughing and joking, and wearing dresses. What’s happened?” They could see a change in me, and see how happy Paul made me, which helped them accept that my life was moving on.

    Paul: Our families get on together so well. I have two children, and two grandchildren, and Linda has four children and eight grandchildren, so it was a worry for us both when we started our relationship. But we get on so well, we’ve spent Christmases with each other, and been invited to each other’s family events.

    Everyone we speak to – friends, family, other Stepping Stones members – they are all so happy for us, and pleased to hear we’ve found each other. At my last Stepping Stones group, I told everyone that it would be my last session because I’d found someone, and that someone was Linda; the whole group cheered and clapped. There was so much love and support in the room.

    The coming together of their lives culminated in a special moment on Linda’s birthday in 2024, when Paul proposed.

    Linda: I did say yes! Now we’re just taking our time – going at a pace that suits us and our families.

    Paul: When you’re in the deep depths of grief, you don’t think there’s anything afterwards, or anything to look forward to, but there is. We’re proof of that. We’re so happy, we spend our lives laughing and joking with each other, and it’s because of the hospice.

    Linda: We’ve learnt to live with our grief, and we often talk about Lydia and Reg. It doesn’t go away, but you learn to manage it and weave your life around the grief.

    A short while after Linda and Paul stopped attending Stepping Stones groups together, they were invited by Simone, Stepping Stones Coordinator, to come back in and train as volunteers themselves to run a new peer-led bereavement support group called Stepping Forward.

    Linda: Paul is very empathetic, kind and gentle, and that was noticed by the volunteers running the Stepping Stones groups when we were attending. He would always keep an eye on everyone in the group, and go to the people who seemed to be struggling, or who looked like they needed someone to talk to. The Stepping Stones volunteers, and Simone, recognised that at the time, so when they invited Paul to come in, and me too, we jumped at the chance.

    Paul: It’s really strengthened our relationship, being able to volunteer together. We spend all our time together – except when we’re at work during the day – so to come here and do this together as well really works for us. We’ve been running the fortnightly groups since February, and we love it.

    Linda spoke about how supported they both feel to run the groups, which reflects the continual support the hospice has given them both throughout their journeys.

    Linda: We’ve been on courses to prepare us for running the fortnightly Stepping Forward group – we’re really supported by the hospice to facilitate these groups, and help the people attending understand their grief. We’ve been supported all the way through, from our own grief experiences, and now to giving back and helping people who are going through the same things.

    Paul: The hospice helped us immensely when we needed them. We often wonder where we’d be if not for Pilgrims. Now, it’s a spiritual home for both of us. When you walk in those doors, you feel their arms wrap around. It’s a lovely place, full of hope.

    Linda: When we come to the hospice, we’re happy. It’s not about death here, it’s about living. And it’s so nice to give back to the hospice, for everything it’s given us. It really is part of our family, part of us. It grows with us, we grow with it. We’ve developed as human beings, and as a couple, only because of the support and care and kindness we’ve experienced at the hospice.

    They both love coming back to the hospice, to give some of the support they experienced to those now going through the same things.

    Paul: Every fortnight, we look forward to the group session, wanting to know who will be there, and excited to be there alongside them as they explore their grief and share with each other in such a compassionate environment.

    Linda: The group is so welcoming to new members, so compassionate to one another, it’s a pleasure to see how they support one another and form their own friendships and support networks. There’s a lot of positivity in the group. As volunteers, we aren’t there to share our grief, but to facilitate their conversations, and give them the space to share their experiences. We do share that we are together, and met through Stepping Stones, to give that little beacon of hope that there is life beyond the grief.

    Paul: Stepping Stones is the only reason we’ve met, we owe it all to the hospice, and we want to give back in whatever way we can. We’re so lucky that we get to come here, and help others like us, and we just want to do more.

    Linda: This place saved our lives, people don’t realise how valuable it is. There’s so much peripheral support that the hospice gives to people, and everyone should know what’s available and how they can help.

    For a glimpse of where it all began, and to see what a difference time has made for Linda, you can read her Always Caring story, including an (anonymous) cameo from Paul, as her fellow Stepping Stones attendee, summing up what the sessions mean to him.

    For more information about bereavement support available or to access any of our services, please call us on 01233 504 127 or email [email protected].


    Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.

    4th December 2024

    Stepping Stones of compassion: Maria’s journey from grief to giving back

    In recognition of National Grief Awareness Week, Pilgrims Hospices shines a light on its Stepping Stones bereavement services and the inspiring journey of Maria Spencer, a volunteer whose compassion has been a source of comfort to others navigating loss.


    For Maria, joining Pilgrims’ Stepping Stones bereavement services was not just a chance to help, but a deeply personal calling. After the death of her husband, Pilgrims Hospices provided Maria with solace during one of her darkest times. Today, she devotes her time to others on a similar path, facilitating the monthly Bereavement Café and weekly Walk and Talk groups.

    Maria’s background in tutoring and patient support had already taught her the power of group support, and her experience with Pilgrims added another layer of understanding. Her journey started as a participant in the Bereavement Café, where she found immediate comfort among volunteers and attendees bound by a shared experience. Surrounded by people who truly understood her grief, Maria felt reassured that her feelings were part of a larger, collective journey.

    During her healing process, Maria also sought time outdoors, even traveling to Scotland for a nature-focused bereavement group. Being surrounded by nature’s rhythms brought her a sense of calm and she found essential to her own healing; a concept incorporated into the weekly Walk and Talk group. In these sessions, participants walk side by side, finding peace and connection in the natural surroundings. Maria treasures the 40 minutes they share, spotting wildlife, walking through the changing seasons, and allowing conversations to flow naturally. Afterwards, the group often continues over coffee, sharing stories, laughter, and the beginning of new friendships.

    Today, Maria listens with an open heart to those navigating grief, providing the same steady support she once received. She knows how isolating grief can feel, and for many, the group offers a space where they feel comfortable discussing their emotions in a way that might be difficult with family or friends. Maria feels privileged to witness people’s progress, from small victories to blossoming friendships, each a testament to the strength of shared compassion.

    Reflecting on her journey with Stepping Stones, Maria describes it as “humbling and profoundly rewarding.” She believes that while there’s no magic fix for grief, the kinship and understanding these groups provide can be life-changing. Having once been carried by this support herself, Maria now finds joy in being a part of someone else’s journey. In her words, “It’s wonderful to be here for others and to help foster the sense of healing and hope that Stepping Stones brings.”

    Maria’s journey serves as a reminder that even in times of profound loss, connection and community can guide the path to healing.

    To find out more about bereavement support at Pilgrims, visit pilgrimshospices.org/bereavement.

    National Grief Awareness Week takes place 2-8 December 2024. It raises awareness of the impact of grief and loss on a national platform. To find out more, visit thegoodgrieftrust.org/ngaw.


    Pilgrims Hospices is a charity dedicated to providing expert care and support to patients with life-limiting illnesses in east Kent. Our services ensure comfort, dignity, and quality of life for patients and their families, offering compassionate care both in hospice settings and in the community.

    6th October 2020

    Facing Loss Support Group where all arrive as strangers but leave as friends

    Finding yourself bewildered and suffering waves of emotion and grief, after losing someone important in your life, is an enormous challenge for any one person.

    Pilgrims Hospices team of counsellors know only too well how overwhelming such dark times can be.   The team provide the opportunity for family and friends of hospice patients to share experiences with other people bereaved at a similar time; helping them to understand the impact of grief, and developing strategies to help cope in such difficult times.

    Earlier in the year, Pilgrims counsellors Louise Evans and Marion O’Donnell worked closely with members of their ‘Facing Loss’ support group, to provide a safe space to talk and share thoughts and experiences with others who are also coming to terms with loosing someone special.

    Although we are unable to meet as face to face groups at the moment, we are #Still Here Still Caring and providing the ‘Facing Loss’ bereavement support as a virtual group,  via Zoom calls, until it is safer for us to be with our group users again

    Marion – Counsellor

    The group has remained in touch by creating a What’s App group and recently met up for a teddy bear’s picnic in St. Augustine’s Priory, Bilsington where social distancing is carried out.  Sadly due to weather they had to go inside but it certainly never stopped them enjoying each other’s company.

    Marion told us: “It was clear to see the group truly made a wonderful connection and even after the sessions were finished, they continue to support each other with their What’s App group along with meeting up for picnics, lunches and more recently a Birthday celebration.  Hopefully when social distancing is a little more relaxed, their coffee stops in a garden centre will resume.”

    Sara Barton-Dodson, a support group user said: “My husband Steve passed away in August 2019 whilst in Pilgrims Hospices care at Ashford.  He had seen Marion in one to one therapy sessions, therefore I had already met her and knew how counselling had been of benefit to Steve during his treatment for terminal cancer.

    “Marion invited me to join the ‘Facing Loss’ group;  I knew it would be a good support network for me when coping with the loss of my husband.

    “Steve was just 59 years old when he passed away, he had been fighting his cancer for three years.  I made a promise to him that I would always stay safe and the ‘Facing Loss’ support group has helped me to do just that.

    The group really helped to make a positive difference for me, within our small group, we’ve made firm connections and friendships; I’ve most definitely found many benefits in sharing experiences

    Sara Barton-Dodson

    “The groups are held at the hospices in Canterbury, Ashford and Thanet.  I found them a welcome opportunity to share thoughts and conversations with people who had also lost loved ones.  The benefits of talking, sharing your feelings and experiences was like lifting a weight from my shoulders.

    “After Steve passed away, people would often say how well I looked; all I really wanted to do was dissolve in to tears, I felt dreadful, it was a completely devastating time.   Coming to the group sessions has helped me to become much stronger; cry when I need to and, laugh out loud too!

    “Marion and Louise were quite wonderful, with a wealth of knowledge and understanding, they helped all of us to develop coping techniques to guide us through difficult times.

    “As the friendships in the group developed we shared photographs of our loved ones, which allowed everyone to know a little more about those loved ones lost.

    “The group really helped to make a positive difference for me, within our small group, we’ve made firm connections and friendships; I’ve most definitely found many benefits in sharing experiences.”

    Marion added: “Although we are unable to meet as face to face groups at the moment, we are #Still Here Still Caring and providing the ‘Facing Loss’ bereavement support as a virtual group,  via Zoom calls, until it is safer for us to be with our group users again.”


    Care is provided from three hospice sites in Ashford, Canterbury and Thanet as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.

Go back