Nurse Shayla shares what she loves about working for Pilgrims Hospices
Helping to improve someone’s quality of life, at a point when it’s most precious, can lead to great job satisfaction.
Shayla Raine, from Margate is a Pilgrims’ Palliative Specialist Nurse (PSN) at the Thanet hospice in Margate. She joined the team recently from a district nurse background. Shayla shares how she became interested in end-of-life care and what she loves about her role.
Shayla said: “I thought I knew end-of-life care well, it’s only being here at Pilgrims Hospices, that I realised that there is so much more to know and learn, so much more that families need support-wise and so much more time that is needed with the patient and relatives to enable a peaceful end.”
Palliative care nurses provide care that helps patients maintain physical, mental, and emotional health. They take the time to understand the needs of each patient in order to provide a customised treatment plan that provides lasting relief.
Shayla, who is originally from Suffolk, moved to Kent as a young girl and told us:
“Nursing was never something I thought of doing as I grew up, I sort of, fell into the job. I was a cleaner at QEQM hospital for about two years; loved what I was seeing and wanted to be a healthcare assistant. Whilst cleaning the ward one day, a visitor said ‘come and work for me’. When I asked what she meant, she informed me she was a nursing home manager. I said I wanted to be a carer not a cleaner anymore and I was offered an interview there and then.
“I worked for the nursing home for about two years, made my way to a senior position and often helped the trained nurses with their duties. One day, one of the nurses asked why I hadn’t done my nursing training? I never thought I would be able to, the manager arranged for me to complete my access level three course and helped me apply for nursing. I managed the course over four months and started my nurse training very quickly. Thirteen years on, I have never looked back.”
Shayla on her motorbike
Kate White, Head of Nursing, says: “It is a pleasure to welcome Shayla to our community nursing team in Thanet. She joins a team of experts providing high quality service to the people of east Kent and I am sure will be a great asset with her wealth of experience.”
Shayla added: “I have always been a community nurse since qualifying in 2010, became team lead in 2015 and completed my District Nurse degree in 2018-2019.
“I became an end-of-life champion for the community nurses and really loved the EOL/palliative side of my role. When I decided it was time to change my pathway, I saw the job advertised for the palliative specialist role and jumped at the chance.
“The team at Thanet are amazing, I have never felt so supported.”
Shayla explained: “It’s really important to look after your own wellbeing, and when I’m not working, I enjoy riding my motorbike, reading, and watch a lot of comedy to relax. I have lots of reptiles too, so I am always pre-occupied looking after someone or something!”
If you’re interested in a nursing or care career at Pilgrims, we’d love to hear from you.
Check out our current vacancies for more information and apply today:
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
14th April 2022
Sponsor a Nurse appeal
None of us know when we might need hospice care, but your support has helped ensure we can continue to be here at the most difficult time in people’s lives.
Being faced with an illness that cannot be cured is something none of us want to think about, but we do all want to know that there will be someone to help us should we need them.
Since 2013, the Sponsor a Nurse appeal has raised an incredible £248,000 to support the care that Pilgrims Hospices offers.
Working within the hospice environment and meeting patients opens your eyes to what passion, empathy, dignity and respect truly mean. Working at Pilgrims gives us all time to appreciate what we have in our own lives, and puts the preciousness of life into perspective.
Beverley Allen, Community Registered General Nurse, Pilgrims Hospice Ashford
We take the time to listen
Sarah Martins
When a patient is referred to Pilgrims, we take the time to listen to and talk with them to find out what worries them most. We know that every patient is unique and we tailor all our care to what works best for them.
“I consider myself very privileged to support patients and their families at end of life; it underpins all that nursing is for me. We know that we can’t change the destination but we can change the journey.
Time, patience, specialist knowledge and humour keep us connected to our patients. We respect them as individuals and are able to connect on a human level, we give the care we would want and expect our loved ones to receive if they needed it and that is nearly all funded by the amazing general public.”
Sarah Martins, Senior Ward Sister, Pilgrims Hospice Canterbury
Bringing nurses to the bedside
Mandy Timms
Because we believe that everyone has the right to care, comfort, compassion and dignity in their final days, weeks, months or years, we provide all of our care free of charge.
“Pilgrims is a wonderful organisation to work for and I feel very privileged to come to work here every day. My role is so varied, involving community, clinic and home visits, and I never know what each day will bring. It is humbling spending time with patients who open their hearts and allow us to accompany them on their journeys.”
Mandy Timms, Advanced Nurse Practitioner
Giving the gift of care
Pilgrims is here so that patients do not come to their end-of-life journeys in pain or distress.
By sponsoring a nurse, our supporters have helped to ease pain, offer comfort, provide reassurance and help someone live their life to the full in the time that they have.
We support the whole person’s wellbeing to help them really live their last days. We treat people as individuals by offering them choices.
If you would like to continue supporting Pilgrims nurses, you can do so by joining Always Caring, a club of committed supporters who choose to make regular, monthly donations to Pilgrims Hospices.
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
13th April 2022
Karen says a fond farewell to Pilgrims after 21-year hospice nursing career
Karen Mowat from Ashford has enjoyed a 21-year nursing career at Pilgrims Hospices.
She will leave her role as Senior Ward Sister at the Ashford hospice in April 2022.
Upon joining the charity in 2001, Karen worked as a palliative specialist nurse on the ward and also did some night shifts, supporting patients directly and answering the phones, before progressing to a leadership role.
She reflects fondly on her time at Pilgrims and shares what she has loved most about working for the local hospice charity.
Karen said: “I originally wanted to be a secondary school teacher, but when I was 17, my nan (who I was living with at the time) developed Motor Neurone Disease, so I unexpectedly became her carer whilst I was still at college.
“When she died, I had a rethink about what I wanted to do; I got a job in a nursing home and found that I really enjoyed caring for vulnerable people and feeling like I could make a difference to help improve their quality of life, so I applied to do my nurse training.”
For me, nursing has always been about showing compassion and empathy, and treating patients and families how I would want to be treated.
Karen
Karen qualified as a nurse in 1995; she worked in trauma and orthopaedics at Guy’s Hospital, London for several years, and then as a community nurse in Battersea where she developed an interest in palliative care.
She continued: “For me, nursing has always been about showing compassion and empathy, and treating patients and families how I would want to be treated. In the community, I looked after people with terminal illnesses in their own homes. We worked in collaboration with the local hospice, and I started to think that hospice nursing was what I wanted to do.”
When Karen and her husband, Ryan, moved to Ashford in February 2001, she heard that the Ashford hospice had recently opened and enquired about nursing vacancies. Shortly after, she was offered a post.
Karen said: “I am very privileged to be part of an amazing team of nurses on the in-patient unit, each of whom is committed to providing the best care possible for our patients. The team work really well together and are all so supportive of each other.
“We’re able to spend time with patients and their families to understand what is important to them, and we can then individualise the care we give, which makes our jobs so varied. I love the fact that each day is different – I never know what’s going to happen on a shift. Although obviously some days are very sad, there are also many days that are full of laughter – in fact, that’s one of things a lot of patients first notice when they arrive on the ward.”
Karen and her colleagues have faced challenges during the COVID-19 pandemic, but some positives have come out of it, too.
She continued: “The worst thing, by far, was having to restrict visitors; to not be able to allow patients and families to be together at such an important time has been heartbreaking, and goes against everything we believe in as a hospice team.
“However, we’ve become closer and gained a deeper respect for each other because of the challenges we’ve faced. I know I speak for the whole nursing team at Ashford when I say we’re looking forward to opening up even more; being able to provide patients and families with that ‘something extra’ is what makes Pilgrims so special and different from other places.”
Although obviously some days are very sad, there are also many days that are full of laughter – in fact, that’s one of things a lot of patients first notice when they arrive
Karen
Karen is leaving Pilgrims to take on an office-based role working from home, which she hopes will help her achieve a better work-life balance. After having a stroke in 2019, she is keen to focus on maintaining good health. She hopes to return to Pilgrims in the future in an educational capacity or possibly doing occasional nursing shifts on the ward.
Kate White, Head of Nursing at Pilgrims Hospices, said: “I’ve had the pleasure of working with Karen for the last four and a half years. She is the pinnacle of professionalism, compassion and patient-centred care. Nothing is too much trouble for her; she always goes above and beyond for her staff, patients and their families. She approaches everything with a can-do attitude and this has certainly rubbed off on her team.
“I know she will be greatly missed at Ashford, but she has come to this difficult decision for the right reasons. I will miss her attention to detail and her sense of humour, and would like to wish her all the very best in her new venture.”
Karen added: “I have truly loved my time at Pilgrims; we empower patients to be involved in decisions about their care to enable them to have the best quality of life they can.
“There are so many different teams within Pilgrims, but everyone ultimately works together to the same end – to ensure the people of east Kent benefit from vital services that are accessible, equitable and of the highest standard.”
We’re looking for people to join us in providing outstanding quality care and support to those who need it most.
If you’re interested in a nursing or care career at Pilgrims, we’d love to hear from you.
Check out our current vacancies for more information and apply today:
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end, free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.
18th March 2022
“The Pilgrims ethos is special”: Nurse Clare retires after 21 years of caring service
Clare Stewart from Chartham joined Pilgrims Hospices as a staff nurse at the Ashford hospice when it opened in 2001. For 21 years, she has cared for patients and families at the most difficult time of their lives.
Now preparing to retire from her role, Clare reflects on her nursing career and palliative care journey.
As a teenager considering her career prospects, Clare wanted to be a physiotherapist, but ultimately she decided that nursing was the role for her.
She said: “I had a friend who was a nurse, and I was inspired by the stories she told me. I’m so glad I chose this path; now, I can’t imagine being anything other than a nurse.”
Clare completed her training at the South East Kent School of Nursing in January 1984, qualifying in 1987. Her first post was on a busy orthopaedic ward, but she developed an interest in surgery and gained a placement on the general surgical ward at William Harvey Hospital in Ashford.
It has been a privilege to care for patients and their families at such a difficult time in their lives. Being part of a multidisciplinary team is very rewarding; the high standard of nursing care we’re able to deliver has been so satisfying for me. I’ve really enjoyed making a positive difference to people in their time of need.
Clare
She continued: “As my surgical nursing experience widened, I became interested in palliative care. Being able to care holistically for patients and families really appealed to me. When the Ashford hospice opened, I joined as a staff nurse working night duty shifts. I also briefly worked as a community palliative nurse, which was valuable experience, but it made me realise that my passion was working on the in-patient unit.”
Reflecting on her time at Pilgrims, Clare shared what she has loved about being a Pilgrims nurse:
“Pilgrims has been like a family to me over the years; as a team, we’ve shared laughter, tears and all the emotions in between.
“It has been a privilege to care for patients and their families at such a difficult time in their lives. Being part of a multidisciplinary team is very rewarding; the high standard of nursing care we’re able to deliver has been so satisfying for me. I’ve really enjoyed making a positive difference to people in their time of need.
“The Pilgrims ethos is special, that’s why I’ve loved my time here and found it so fulfilling.”
Clare encapsulates everything that Pilgrims stands for; she is kind and caring, and always goes the extra mile to ensure our patients and their families get the best experience possible.
Karen Mowat, Senior Ward Sister at the Ashford hospice
Like so many healthcare workers, Clare has faced challenges working through a pandemic.
She said: “It’s been stressful. Initially, I felt scared about caring for COVID-positive patients. PPE has also been a barrier to communication, especially with patients who are hard of hearing.
“I remember the days where we were unable to have visitors at the hospice; for patients to die without their loved ones at their side was so upsetting. It was such a big contrast to our usual open-door attitude and that was hard to accept.”
But over the years within nursing generally, Clare has experienced first-hand how things have changed for the better.
She continued: “Patients are now treated as individuals; their needs, preferences and wishes are taken into account. Technology has also enhanced the care we’re able to deliver, making processes faster and more efficient.”
Karen Mowat, Senior Ward Sister at the Ashford hospice, said: “I have had the pleasure of working with Clare over the past 21 years. To me, Clare encapsulates everything that Pilgrims stands for; she is kind and caring, and always goes the extra mile to ensure our patients and their families get the best experience possible. She nurses with empathy and compassion, which means that patients and their loved ones receive the support and care they need.
“As well as being an incredible nurse, Clare has kept both staff and patients entertained over the years with her wicked sense of humour and ability to make people laugh, even at 3am! Clare is an integral part of the Ashford team and will be sorely missed by us all. I wish her every happiness in her retirement and hope she enjoys some well-deserved rest!”
Clare
Upon retiring, Clare plans to spend valuable time with loved ones and enjoy walks with the family dog, Olive. She is also a keen crafter and baker and has lots of creative projects on the horizon:
“We recently converted our daughter Alice’s old bedroom into a craft room, so I’m excited to get on with making cards, crocheting and trying out painting.
“I also have several cakes to make for birthdays and weddings. Our son, Matthew, is getting married soon and I’m making the cake! I’m also looking forward to doing a cake decorating course in the near future.”
We’re looking for people to join us in providing outstanding quality care and support to those who need it most.
If you’re interested in a nursing or care career at Pilgrims, we’d love to hear from you.
Check out our current vacancies for more information and apply today:
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end, free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.
14th March 2022
Natasha’s Cycle Challenge for Pilgrims Hospices in memory of mum, Karen
Natasha Parker from Sittingbourne was just 17-years-old when her mum, Karen Parker from Chartham, was referred to Pilgrims Hospice Canterbury for specialist end-of-life care.
Karen
To give back and say thank you for the support Karen and her family received, Natasha has so far raised more than £1,300 for Pilgrims Hospices through taking on challenges and via Facebook birthday fundraisers. Next up, she and her fiancee, Stefan Montandon, will ride the 50-mile route at Pilgrims Hospices Cycle Challengeon Sunday 1 May 2022.
Natasha remembers how Pilgrims lovingly cared for her family when Karen was approaching the end of her life. She said: “My mum was diagnosed with acute myeloid leukaemia in 2011. She came to the Canterbury hospice the following year, and passed away there on 10 October 2012.
“She wasn’t in the hospice for very long, but the care she and our family received whilst there was second to none. Everyone was so kind and lovely through the most difficult time of my life. I was only 17 at the time; to have people around who cared so much made a huge difference.”
Inspired by her experience of Pilgrims, Natasha has chosen to support the local charity ever since so that others can continue to benefit from its vital, compassionate care.
She added: “I completed two Shock Absorber triathlons in 2015 and 2018 at Dorney Lake, Eton. I also completed the Pilgrims Way Challenge from Canterbury to Dover in 2020 and 2021; I definitely recommend this! This year, I’m doing the 50-milePilgrims Hospices Cycle Challenge on Sunday 1 May.
“I’ve also done some general fundraising using the Facebook birthday donations function. I will continue to raise money for Pilgrims in the future by taking part in more events.”
Natasha with her mum, Karen
Natasha is supported in her fundraising by family and friends, particularly Stefan, who takes part in events with her.
She said: “Pilgrims is a cause very close to my heart; they offer somewhere to go when there is really nowhere else. They do such an amazing job of looking after people in their last days, and their families, too.
“Through fundraising, I hope to help ensure that Pilgrims can continue to make the worst moments of people’s lives that little bit more bearable, like they did for me.”
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
16th February 2022
Bob encourages everyone to embrace Pilgrims Hospices care
When Bob Jager from Greenhill, Herne Bay was offered Pilgrims Hospices care, he didn’t think it was for him. That changed when he visited the Canterbury hospice; now, he wants to spread the word and encourage others to make the most of Pilgrims’ vital services.
Bob, a retired painter and decorator, recently spent time in the Canterbury hospice before returning home to his wife and family. Like so many people, he had heard about hospice care but never experienced it himself.
He said: “My wife, Dot, and our daughter, Lorraine, convinced me to give it a go. When I came to Pilgrims for the first time, I saw how beautiful it is.
“I thought it would be a horrible place. I’d only heard others talk about hospices and the things they said scared me, but I shouldn’t have listened to them. This is why we need to talk about it, because it’s been such a wonderful experience for me.”
Bob’s friend of 60 years, Denis Berwick, added: “Everybody fears it, especially as you get older. I always thought the same as Bob, but coming to see him at Pilgrims was the first time I’d been inside a hospice and I realise now how nice it is.”
Denis and Bob at the Canterbury hospice
Bob and Denis are keen fishermen and members of the Canterbury and District Angling Association (CDAA). Inspired by the care his friend is receiving, Denis plans to organise CDAA fundraisers for Pilgrims in the future to help ensure that others can benefit from Pilgrims’ compassionate care across east Kent.
Bob continued: “The care I’ve received has been wonderful, absolutely marvellous; I’ve been overwhelmed by the kindness, the politeness, the attitude and the friendliness of everybody here. I’m sleeping at night, I’ve got peace and quiet, contentment, and I’m happy. The Pilgrims staff are truly wonderful. The food is really cracking, too, you just can’t knock it.”
“My advice to anyone who is unsure whether hospice care is for them is: Go for it, most definitely. You’re silly if you don’t.”
Each year, Pilgrims Hospices give care and comfort to over 2,500 people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
