Mandy retires after 47 years in nursing, a credit to her profession
In September 2022, Pilgrims Hospices said goodbye to one of its much loved nurses, Mandy Lawson, as she retired to spend more time with her children, grandchildren and her variety of animals.
Mandy from Minster, who trained as a nurse in 1975, leaves a legacy of 47 years in nursing and said: “It has always been a privilege to be a nurse and to care for those in need.”
She explained: “I retired from my role in the NHS more than 11 years ago; however, after just three months, I was missing the profession so much, I decided to look for a new position and returned to my beloved nursing.
“I’ve worked in surgical nursing wards, A&E and many others, also spending the last five years in the NHS as a community matron. In 1993, I left hospitals and worked for many years as a district nurse in the Canterbury, Ashford and Thanet areas and travelled a great deal, which I enjoyed very much.
“I have seen many changes throughout my career. When I started nursing it was on what was known as Nightingale Wards, they were very long with beds either side, we wore frilly hats and starched pinafores, and the IVs were given in glass bottles. A far cry from our modern equipment in today’s healthcare services.”
We are passionate about the care we provide and our team has won awards for projects about changing practices in areas of pressure wound prevention.”
Mandy
Mandy continued her career as a registered nurse when she joined Pilgrims Hospices and worked on the ward at the Thanet hospice, before specialising as a Tissue Viability Nurse and now holds the position as team lead.
“Managing patients’ comfort and being able to manage pressure ulcers and wounds is vitally important. We are passionate about the care we provide and our team has won awards for projects about changing practices in areas of pressure wound prevention.”
Mandy added: “I’ve had an amazing career in nursing, and enjoyed my time working with the hospices. Nursing in palliative care has been a great experience and one that I would not want to change.
“I was a veterinary nurse with a background in dairy farming, and worked on a dairy farm in Upstreet part-time when I was at school. I gained a place at agricultural college, that led on to me doing my veterinary nurse training. However, I didn’t enjoy veterinary nursing. My mum was a nurse, she told me there were interviews taking place for nurse training and why didn’t I go for it… I got on the course and did my nurse training, hands-on at Margate hospital, and the rest is history.
I have also experienced Pilgrims Hospices care from the side of a patient too. My mum, Doreen, was cared for at Pilgrims Hospice Thanet around 14 months ago. Our family will be eternally grateful for the support and care offered by Pilgrims; everyone from carers, catering staff, support services and volunteers were amazing.
Mandy
“I’m a busy lady, and I’m not sure how I’m going to feel about not being a nurse, it’s been my life for so long, it will be a new experience.
“I’m looking forward to spending more time with my children, and grandchildren. It will be lovely to spend more time on my hobbies, one of which is singing in a local choir the ‘Village Voices’ in Minster where I’ve lived for 20 years. We usually sing for fundraising, and we’ve raised many £100s for local charities and causes. I have fun with a local dance group, the Mid-Life Movers and I’m also a member of the local Salvation Army, so there’s plenty to keep me busy.”
Alongside the many activities, she’s a keen animal lover and owns a horse and a small flock of sheep. Mandy explained: “I have a friend who breeds and shows livestock, and I took an interest in the preparing, showing and generally enjoy the farm life, I thought I might be a farmer when I was young. When I was 50, she bought me my first sheep, a beautiful Jacob, a very handsome black and white, I’m now the proud owner of a small flock, which I look after on a small holding in Manston.
Mandy
“I’m also really interested in conservation and rewilding, and hope to volunteer to help Wildwood with the new bison project. I’ve already undertaken some ecology study days at Wildwood ready for retirement. I’m an early to rise person, as I have the animals to attend to, so between them and the grandchildren I will be keeping busy.”
Mandy went on to say, “I have also experienced Pilgrims Hospices care from the side of a patient too. My mum, Doreen, was cared for at Pilgrims Hospice Thanet around 14 months ago. Our family will be eternally grateful for the support and care offered by Pilgrims; everyone from carers, catering staff, support services and volunteers were amazing. Dad cared for Mum at home after she had a stroke, Pilgrims’ Hospice at Home team were amazing in her final days at home. Pilgrims welcomed us with open arms when she needed the hospice for her final care.
“This year we attended the Sunflowers Memories day to remember her, it was indeed a very special day, which we will treasure in our memories.”
Hospice Care Week is an annual event where we recognise and celebrate Hospice UK and hospice care nationwide. It’s an opportunity to show the world the value of support, of care and of what matters to us as individuals at the end of life when we need it most.
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
31st August 2022
Pilgrims Hospices turns 40!
In 2022, Pilgrims Hospices celebrated 40 years since its first hospice was opened at the Canterbury site in June 1982.
This was followed by the Thanet hospice in 1992, and the Ashford hospice in 2001; so there was a lot to celebrate in 2022!
On 8 June 1982, Ann Robertson, the founder of Pilgrims Hospices, welcomed Her Majesty Queen Elizabeth the Queen Mother to oversee the opening of the hospice in Canterbury.
Ten years later, on 1 September 1992, the Thanet hospice was opened in the grounds of the QEQM Hospital in Margate.
Then, on 4 January 2001, after an overwhelming amount of support from the local community, the hospice at Ashford was opened.
In 2022, the charity not only celebrated 40 years of Pilgrims Hospices providing expert care and support in east Kent, but also marked the 30th anniversary of the Thanet hospice and the 21st anniversary of the Ashford hospice.
Annie Hogben, who has worked for Pilgrims since 1986 in many different roles including as a nurse, on the wider clinical team and within the Education department, said:
Annie Hogben
“I started work in the Canterbury hospice as a State Enrolled Nurse in May 1986. I was so keen to join the hospice team after hearing a lecture by Cicely Saunders, one of the founders of the Hospice movement, and felt it was the right place for me.
“I left the hospice in 1989 to continue my training and then returned to the Canterbury hospice in 1992, as a Registered Nurse.
“After having my family, I worked nights for a couple of years, before finally leaving the Canterbury hospice in 2000, to move to the Ashford hospice, to set up the day services centre there.
“Over these past years, Pilgrims has grown and developed dramatically to meet the needs of the people of east Kent, but always with the wonderful philosophy to support and come alongside patients, families and bereaved loved ones throughout the latter part of their lives. I consider it a real privilege to have been part of this amazing team of staff and volunteers for so long.”
£15 could pay for one complimentary therapy session for a patient, giving them a moment of relaxation and peace away from their illness.
£25 could provide an hour of specialist nursing care in our hospices, at Canterbury, Thanet and Ashford.
£40 could coverfour hours of staffing for our 24-hour telephone line, providing advice and support to patients, their families, and other healthcare professionals.
If you or someone you know is coping with a life-limiting illness and you think you may benefit from Pilgrims free services, talk to your GP or Healthcare Professional about your options or click here to read about our Wellbeing Programme.
18th July 2022
Pilgrims Hospices: Delivering care and services for 40 years
In 2022, Pilgrims Hospices celebrate 40 years of end-of-life care for the people of east Kent. The first hospice opened in Canterbury in June 1982, followed by Thanet in 1992, celebrating its 30th anniversary year, and Ashford in 2001, celebrating its 21st year.
That means plenty to celebrate this year!
The hospices were the vision of one local nurse, Ann Robertson, the founder and now Pilgrims lifetime President. Ann wanted to make a difference for the people in her community facing terminal illness. Thanks to her devotion, and the help of countless others, today we have almost 200 clinical staff. Together, they support thousands of people each year.
Pilgrims staff, volunteers, and trustees, old and new gathered on the hospice sites, not only to share in the celebrations but to enjoy the welcome return of the staff, volunteers and supporters thank you event, that hasn’t been held for two years due to COVID.
Ann Robertson attended the Canterbury, London Road event, sharing her memories with all those present and said: “It is a great privilege to have worked with so many forward-thinking and talented individuals over the years; in the early years, we faced the day to day headache of meeting our financial needs. As the years have passed, we’ve established relationships not only with our generous public but with the business community, who help us to raise the profile of our charity and engage with the wider community.
“We remain the welcoming face that will guide people through some of the most difficult times, the support of the community fills our hearts with great joy as we continue our journey to help even more people each year.”
Karen Warden, Pilgrims Chair of the Board of Trustees, shared Ann’s message with the Ashford and Thanet sites on her behalf.
We remain the welcoming face that will guide people through some of the most difficult times, the support of the community fills our hearts with great joy as we continue our journey to help even more people each year.
Ann Robertson, founder of Pilgrims Hospices
The staff at the hospices are truly community heroes, with more than 2,500 people within their care each year. Over the years, Pilgrims has pioneered groundbreaking research in palliative care, embraced innovative, cutting-edge technology to improve the quality of life for patients, and delivers education and training across east Kent for many other health and social care providers.
Pilgrims continues to grow from strength to strength, and in order to provide the much-needed care, our clinical staff are supported by an award-winning charity fundraising team, an established network of profitable retail shops, a successful local lottery, and a wealth of talents through its invaluable volunteer workforce.
From the very beginning, patients have been at the heart of everything Pilgrims do, and the charity will continue to grow and develop with the help of the community.
Helen Bennett, Pilgrims Chief Executive added: “We were delighted to have our remarkable founder and lifetime president with us for this special occasion. Ann welcomed Her Majesty Queen Elizabeth the Queen Mother to oversee the opening of the Canterbury hospice in 1982 and we enjoyed sharing some of her special memories of the occasion.
“We were also delighted to have long-standing supporters with us, some who helped establish Pilgrims with Ann, in particular Richard Davies who was a trustee for many, many years at Pilgrims. He was our Chair of the Board of Trustees and retired in 2020 during COVID. We weren’t able to say good-bye to him in a way we would have wanted to, so we were thrilled to have Richard and his wife Pauline with us.
Richard Davies with his wife, Pauline
“The wellbeing of my teams across the sites of Pilgrims Hospices is as important today as ever. We’ve experienced challenging times over the years, especially during the COVID-19 pandemic, which has added to the daily workload for everyone, I have seen staff exceed all expectations to ensure patients are kept at the very heart of all that we do.
“Thank you to all staff, volunteers and supporters from across the hospice sites, we can celebrate in the knowledge that everyone plays an important role within the Pilgrims family.”
Karen Warden, current Chair of the Board of Trustees, who joined the Board in 2018 also shared the events with Pilgrims staff and volunteers, she added: “It gives me enormous pleasure, on behalf of the Board of Trustees, to be able to thank everyone who gives so freely of their time and energy to support all that we do. The events on all three sites, are not only to celebrate our respective anniversaries of providing expert care, but to acknowledge and celebrate the invaluable and unwavering commitment our staff and friends make to Pilgrims Hospices.
“Staff, volunteers, fundraisers, donors, businesses and sponsors all play a part in the delivery and dedication of outstanding care and specialist support to patients and their families, friends and carers. Pilgrims is often likened to a family and I can think of no better analogy.
“Here’s to the next 40 years!”
If you’d like to help Pilgrims celebrate our 40th anniversary year, please visit pilgrimshospices.org/40 to find out how you can get involved.
A full photo album from the events can be found on our Facebook page.
If you, or someone you know is coping with a life-limiting illness and you think you may benefit from Pilgrims support, talk to your GP or Healthcare Professional about the options or visit www.pilgrimshospices.org to research our services or find out how you can support the hospices.
14th April 2022
Sponsor a Nurse appeal
None of us know when we might need hospice care, but your support has helped ensure we can continue to be here at the most difficult time in people’s lives.
Being faced with an illness that cannot be cured is something none of us want to think about, but we do all want to know that there will be someone to help us should we need them.
Since 2013, the Sponsor a Nurse appeal has raised an incredible £248,000 to support the care that Pilgrims Hospices offers.
Working within the hospice environment and meeting patients opens your eyes to what passion, empathy, dignity and respect truly mean. Working at Pilgrims gives us all time to appreciate what we have in our own lives, and puts the preciousness of life into perspective.
Beverley Allen, Community Registered General Nurse, Pilgrims Hospice Ashford
We take the time to listen
Sarah Martins
When a patient is referred to Pilgrims, we take the time to listen to and talk with them to find out what worries them most. We know that every patient is unique and we tailor all our care to what works best for them.
“I consider myself very privileged to support patients and their families at end of life; it underpins all that nursing is for me. We know that we can’t change the destination but we can change the journey.
Time, patience, specialist knowledge and humour keep us connected to our patients. We respect them as individuals and are able to connect on a human level, we give the care we would want and expect our loved ones to receive if they needed it and that is nearly all funded by the amazing general public.”
Sarah Martins, Senior Ward Sister, Pilgrims Hospice Canterbury
Bringing nurses to the bedside
Mandy Timms
Because we believe that everyone has the right to care, comfort, compassion and dignity in their final days, weeks, months or years, we provide all of our care free of charge.
“Pilgrims is a wonderful organisation to work for and I feel very privileged to come to work here every day. My role is so varied, involving community, clinic and home visits, and I never know what each day will bring. It is humbling spending time with patients who open their hearts and allow us to accompany them on their journeys.”
Mandy Timms, Advanced Nurse Practitioner
Giving the gift of care
Pilgrims is here so that patients do not come to their end-of-life journeys in pain or distress.
By sponsoring a nurse, our supporters have helped to ease pain, offer comfort, provide reassurance and help someone live their life to the full in the time that they have.
We support the whole person’s wellbeing to help them really live their last days. We treat people as individuals by offering them choices.
If you would like to continue supporting Pilgrims nurses, you can do so by joining Always Caring, a club of committed supporters who choose to make regular, monthly donations to Pilgrims Hospices.
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
3rd May 2018
Joe and Florence take on the Exmoor Challenge in aid of Pilgrims Hospices
Over the weekend of 20 – 22 April Joe aged 9 and Florence aged 12 Wrake took part in the inaugural Exmoor Expedition with The Children’s Challenge and raised nearly £800 in aid of Pilgrims Hospices.
The Children’s Challenge was set up as a vehicle for young people to raise money for a charity of their choice whist giving them with a genuine challenge in the form of a hike across Exmoor
There were 3 routes to choose from. Florence (and her mum Lisa) walked the 17km one and Joe the longest 21km route. It took 7 & 6 hours respectively starting at 8.30am. It certainly was a challenge for them all.
Lisa explained why they chose to support Pilgrims Hospices: “In 2011 Florence and Joe’s dad Run was diagnosed with lung cancer. Despite surgery and chemotherapy after 6 months his prognosis became terminal and his health deteriorated quickly. In a time of utter disbelief and confusion, Pilgrims Hospice Ashford became our sanctuary – providing practical, mental and spiritual support; it was a quiet, dignified and safe place for us to be together as a family in our final weeks.
“There was a garden for the children to play in, bright rooms with balconies, a living area and kitchen, doctors, nurses and a variety of therapists available around the clock. I still cannot believe this organisation is entirely free at point of use yet 77% of its funding comes from voluntary donations.”
When describing the challenge she said: “The weather was good bar for a few drops of rain towards the end, and the landscape is lovely – woodland, moorland, hills and valleys. It was nice to think about Run as we walked. It was the first time my children have ever done something like this and I am sure will want to do it again next year!”
Isabel Smith, Community Fundraising Officer said: “We are so grateful to Joe and Florence for undertaking such a challenge in aid of Pilgrims Hospices. The walk sounds amazing. The money they have raised will help Pilgrims to support another family like theirs who are facing a similar situation.
“If you would like to take part in a challenge in aid of Pilgrims Hospices please visit the events and challenges pageto see what is happening in your area. “
Each year Pilgrims supports hundreds of local people coping with a life limiting illness and their families. The charity offers a range of services: from end of life care given on its wards, to its new Wellbeing and Social Programme supporting people after they are diagnosed to live well and stay independent.
7th February 2018
“Have that conversation, help is at hand for your family”
Pilgrims care extends beyond the person who is ill to include their family and friends. Families coping with a terminal illness can be empowered to have the conversations they need to make the most of the time they have. Here Holly Cooke from Ashford shares her story.
I was 21 when Dad was diagnosed with cancer. He was mad keen on golf and always at the club helping with charity events. Everyone he knew was stunned when he got ill because he was such a fit and healthy man. When it’s your Dad you don’t know what to do.
Support to stay independent
We formed a close connection with Pauline his doctor, it was a collaborative approach and it made such a difference being listened to. It’s really important to be able to manage your own illness. Dad was fiercely independent and to have that support until the last minute meant he could make his own choices about his care. He was an incredible man.
He came for courses of pain management support for over a year and had specialist massages from the Pilgrims complimentary therapist.
While Dad was seeing the specialists, Mum was given the option to use the support groups, although she didn’t attend due to the support and advice given by the doctors and nurses at the hospice. It was a relief to know she was getting what she needed to give her the strength to care for him. We could do things as a family in that time we had together.
“We could do things as a family in that time we had together.”
I would not change the way Dad went in the end. He had been give a prognosis of anywhere from a few months to 18 – in the end he lived for 16 which was brilliant. It was definitely down to the care he received at Pilgrims that we could do things as a family in that time we had together.
We felt safe at the hospice
On the Friday before he died Dad went for a three mile walk, he was still feeling fit and active. I remember him sitting out in the garden in the sun reading the newspaper.
Then on the Saturday, the day before he died, he couldn’t get out of bed but we were watching films together. He was really with us, laughing and joking.
In the end he wasn’t on the hospice ward long. I was at work when I got the call that he had been taken in and within an hour and a half he had died.
We were in shock but the ward sister was brilliant. She gave us a private room. It was all very calm and we felt like we were in safe hands.
The care for our family didn’t end when Dad died, we were offered support and Mum was supported by a hospice counsellor.
If I could speak to other people in my situation or Dad’s who don’t think the hospice can help or who’s scared of going – I would say just go and speak to them, have that conversation.
So many people are scared because they think it’s going to be a sad place. What they don’t see is that when you get there you will see beautiful gardens to walk in, there’s a lovely chapel and people smile at you. No one is sad because they are in the right place.
If you or someone you know is living with a life-limiting illness there is a wide range of support and services available. Talk to your GP or click here to find out more.
