Pilgrims Hospices celebrate World Social Work Day 2025
Pilgrims Hospices is proud to provide holistic, compassionate palliative care across east Kent. The charity supports people in many different ways, and social work is an integral part of this.
To celebrate World Social Work Day 2025, the social work team share what they enjoy about their roles at Pilgrims, and how they support patients, families and local communities.
Melinda
Melinda Downes, Social Worker at Pilgrims Hospice Canterbury
“I’ve always been driven to help people, so to have the opportunity to compassionately care for those facing a terminal illness is not only a privilege, but a very humbling experience.
As a social worker, I get to meet inspiring people and work with fantastic and supportive colleagues within our amazing wider team. I enjoy experiencing meaningful connections with patients, families and carers, and knowing that the support I’m able to provide is appreciated.”
Lynn Griffiths, Social Worker at Pilgrims Hospice Thanet
Lynn
“Working at Pilgrims is a real privilege. It brings me huge job satisfaction, and is both humbling and rewarding. My favourite thing about working here is the people. I’m inspired by our patients and families every day, and feel grateful to have the opportunity to make a positive difference. The team are all incredibly supportive of each other; they are professional, caring and, most of all, kind. Pilgrims is a really lovely place to work.
I spend time with patients and their families, both on the ward and in the community, supporting them during what is often a very difficult period in their lives. Having the time to make trusting and meaningful relationships is so important, and I feel privileged when people share their experiences with me.
My role is different every day; the diversity creates a busy workload, but it is enjoyable and allows me to use my social work training, skills and knowledge to contribute positively to the patients, families and the wider multi-disciplinary team within the hospice.”
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
20th March 2023
Meet Pilgrims Hospices’ social work team
Pilgrims Hospices is proud to provide holistic, compassionate palliative care across east Kent. The charity supports people in many different ways, and social work is an integral part of this.
To celebrate World Social Work Day 2023, Sophie Van Walwyk, Head of Psychosocial, Wellbeing and Bereavement Services, and her team explain the vital role that social workers play within hospice care supporting patients, families and communities during uncertain and difficult times.
Sophie Van Walwyk, Social Work Lead
People often think that working at a hospice is challenging and sad. Sometimes it can be, but for me, supporting patients and their loved ones at the end of life is both an honour and a privilege.
My first experience of Pilgrims’ care was during my social work training when I shadowed the Ashford hospice team. I was so inspired by the practice I observed, which I felt reflected the core values of the social work profession. This left a lasting impression, and I began considering a career in palliative and end-of-life care.
I joined Pilgrims in 2015, initially as a social worker at the Thanet hospice, but soon progressing to the role of Lead Social Worker, managing teams across our three sites. My role continued to grow, and I’m now responsible for all teams providing psychological, social and spiritual care.
The psychosocial elements of hospice care are just as important as the care provided by our nurses and doctors. We consider the whole person, not just their illness or disease. We not only meet their physical needs, but also their psychological, social and spiritual needs.
Zoe Stoneham, Social Worker at Pilgrims Hospice Thanet
Palliative, end-of-life and bereavement care matters to everyone. Palliative social workers use their skills to help people deal with what is happening to them, including loss and grief. They also:
Support people in expressing what’s important to them and encourage open conversations
Coordinate care provisions
Liaise between professionals
Support with decision making
Draw on legislation, if required
Support with safeguarding of anyone who may be at risk of abuse/harm
I joined Pilgrims in 2016, having previously worked as a case manager in adult social services for Kent County Council. This role gave me many skills, which I was able to bring to Pilgrims.
I love being patient-facing and meeting people in the community, our Therapy Centres, clinics and on the ward. We offer practical help at home, signposting to other services, advocacy work, psychological support and discharge planning from our in-patient ward.
We’re also experienced in therapeutic work with patients and support carers with their wellbeing. I often signpost or refer to our in-house carers groups, which provide a safe space for carers to share their experiences with others in similar situations.
Clare Friel, Social Worker at Pilgrims Hospice Ashford
As a social worker, each day is different, which I love; there is an ever-present need to respond to the unexpected. I get to work alongside skilled colleagues from the multi-disciplinary team, and we’re constantly learning from each other.
I have regular opportunities to introduce myself to people at a time of heightened emotion, and I’m always awed by the generosity with which my support is received. I’m reminded daily of the brevity of life and the importance of empathy, self-determination and dignity.
Sophie Skardon, Social Worker at Pilgrims Hospice Canterbury
I joined Pilgrims in 2018 as a student social worker, and the experience stayed with me as I started my career. In 2021, I returned as a qualified social worker, based at the Canterbury hospice. We support both patients and their loved ones in so many ways. This can include navigating care pathways for support in the home, as well as offering advocacy and psychosocial support.
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
