Pilgrims Hospices’ Wellbeing service is an integral part of hospice life; it is the foundation upon which a sense of trust can be established.
Billy Williams, Wellbeing Practitioner, and Justine Robinson, Therapies and Wellbeing Manager, explain how their team support patients who have been referred to hospice care, as well as their carers and families.
Justine Robinson, Therapies and Wellbeing Manager
The term ‘wellbeing’ feels like it’s everywhere at the moment, but you might be surprised to see it’s an important part of Pilgrims’ services. Wellbeing, put very simply, can be seen as ‘how you are doing’, either as an individual patient or carer, or as part of your family and community.
Often the first port of call for many who have been referred to hospice care, the Wellbeing team provide the building blocks that can help people not only come to terms with their diagnosis, but also enable them to live to their fullest every day.
Wellbeing Practitioners at Pilgrims Hospices provide both patients and carers with holistic, bespoke and tailored therapeutic tools to help them in managing a life-limiting illness. They offer a safe space for people to share their thoughts, open up about their conditions and connect with others going through similar experiences. They give people time to process, understand and come to terms with their diagnosis, whilst providing them with creative outlets and meaningful interactions. The team help people to realise that a life-limiting diagnosis does not mean life stops; in fact, life after diagnosis can flourish and provide a great deal of fulfilment, opportunity and fun.
Billy Williams, Wellbeing Practitioner
Our Therapy Centres
At Pilgrims, we believe a sense of wellbeing is important regardless of diagnosis. Our Therapy Centres offer a chance for connection, comfort, meaning, and joy by supporting patients, carers, families and loved ones in what matters to them.
In our Therapy Centres, we hope to help enhance patients’ and carers’ wellbeing by supporting them in a variety of ways. This could be by helping them feel more in control of what is happening to them, or understanding their symptoms better. It might be by giving them time to talk to people who are going through a similar situation, or by engaging in an activity that helps them feel better or more relaxed. We also offer the opportunity to plan for the future and consider what patients might want to create or leave their loved ones as a legacy.
Wellbeing Menu at Pilgrims
Time to Create
In these popular group sessions, patients create artwork based around seasonal themes or events. It is a chance for patients to get together, have fun and try something new.
Patient Virtual Café
Extending its Wellbeing service digitally has meant that Pilgrims is able to include people who are more cautious about leaving home. The Pilgrims Virtual Café is a fantastic opportunity for people to get together virtually, have a chat, make new friends and feel socially connected to the wider world.
Carer Café and Carer Walking Group
Pilgrims’ carer services are hugely valuable to families who are caring for loved ones. The Wellbeing team offer support within the Therapy Centres with tea, coffee and a friendly chat, as well as the opportunity to get outdoors, take in some fresh air and meet people going through similar situations in a peaceful and mindful natural environment.
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
30th May 2022
Pilgrims Hospices’ Wellbeing team help patients celebrate Queen’s Platinum Jubilee
Time to Create sessions at Pilgrims Hospices, run by the Wellbeing team, offer patients an opportunity to express themselves through arts and crafts activities in a group setting. This can help with the physical, emotional and spiritual challenges they may face after a diagnosis and referral to hospice care.
The team at Pilgrims Hospice Thanet has been busy getting ready to celebrate the Queen’s Platinum Jubilee. Patients have designed custom pieces of art using the Queen’s famous silhouette as inspiration; drawing on different artistic techniques and styles, the team curated a unique collection to display in the Therapy Centre at the Thanet hospice.
Janis, a patient, shared what she has enjoyed about the project:
“The Queen has been a constant and stabilising presence for the country through so much adversity. It has been fun painting her.”
A Time to Create session at the Pilgrims Hospice Thanet Therapy Centre
Billy Williams, Wellbeing Practitioner, said:
“Working on such an iconic and world-famous image has been so much fun. Celebrating the Queen’s Jubilee is something that brings the whole country together; everyone at the hospice has been admiring the finished pieces, which we’ve displayed throughout the Therapy Centre.
“Time to Create sessions are a great way for patients to improve their overall wellbeing, meet people going through similar experiences and unwind in a calm and friendly environment. The group has really enjoyed working on these pieces; patients have experienced reduced anxiety and stress, and been able to focus on something positive.”
The feedback from patients is overwhelmingly positive, too:
“I was introduced to Billy and Time to Create after attending a breathlessness management group. I had no idea the hospice offered a wide range of Wellbeing activities. Time to Create is a wonderful way to spend a few hours every Thursday afternoon. I can completely switch off and enjoy the company of the group. It’s been fabulous.”
– Angela
“This is my first time at Time to Create and I have found it friendly and relaxing. I have really enjoyed it.”
– Donna
“Great company and great fun! I come to Time to Create to do many different arts and crafts, completely out of my comfort zone but so enjoyable.”
– Janis
“We all enjoy Time to Create, such fun and super company.”
– Henry
Wellbeing at Pilgrims is an essential part of the holistic care provided by the charity; mental health and wellbeing are vital in helping patients to live well, cultivate a positive mental attitude and develop a sense of purpose.
Pilgrims’ Wellbeing team offer a variety of both patient and carer-focused support, including art-based therapeutic activities like Time to Create and walking groups for carers. They work alongside the wider therapies team to ensure a holistic and person-centred approach is taken when supporting patients, carers and families.
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
2nd February 2022
Kathleen retires after 13 years with Pilgrims Hospices Wellbeing team
Pilgrims Hospices much loved Wellbeing Practitioner, Kathleen Steele, recently retired from the Thanet hospice after 13 years of caring and supporting patients’ wellbeing needs. She leaves behind a wealth of creative knowledge and a legacy of virtual therapy videos for patients to help them interact with the Wellbeing team from the comfort of their own homes.
Kathleen joined Pilgrims from a career in supported learning services for people with learning disabilities.
She told us: “I noticed the vacancy with Pilgrims and immediately felt it was a good match for my skills and I definitely wanted to remain in vocational services.
“I have loved my time with Pilgrims, it’s such a rewarding role helping to support people to live as actively as possible earlier in the course of their illness and assisting them to remain independent and positive by sharing time with our support team and others using our services.”
Kathleen at a Therapy Centre session
During her time with Pilgrims, Kathleen contributed to the wellbeing of thousands of service users who have come to the Therapy Centre day services for a wide variety of therapy sessions.
Kathleen with her colleague, Chris
Kath from Cliffsend, said that she’s looking forward to spending more time with her husband Alan, and becoming even more proficient on her paddleboard; they have some well-earned holidays planned too. She has been studying the ancient Chinese art of brush painting, and looks forward to spending more time on her creative hobby.
Kath said: “I’ve always been a creative person and the Chinese brush painting is so therapeutic, and relaxing. The art form has been around for more than 6,000 years, it’s the traditional art of painting on rice paper or silk with a natural animal-hair brush and ink. I describe my style as abstract and I’m looking forward to challenging myself with some imaginative painting with my newfound free time.”
Kathleen with her colleague, Sophie
Kyla from Pilgrims’ Complementary Therapy team said: “I’ve worked closely with Kathleen on many projects and her legacy of ideas and creative thinking will continue to be part of Pilgrims Wellbeing programmes. I wish Kathleen a very happy retirement, and hopefully she will pop in to see some of her friends here at the hospice now and again.”
Each year, Pilgrims Hospices give care and comfort to over 2,500 people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end,comm free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.
10th January 2022
“Spiritual care is at the heart of palliative care” – Spiritual Care Awareness Month 2022
Martyn Yates is a former Spiritual Care Lead and Complementary Therapist at Pilgrims Hospices; he was based at the Canterbury hospice.
Whilst still in post, he shared how he came to his spiritual care role, what spirituality means to him in practice and why he believes it plays such a vital part in hospice care.
My average day working in palliative care at Pilgrims is spent looking after our patients, families and staff in as holistic a way as possible, which I find tremendously rewarding.
I’ve been working at Pilgrims Hospices for 33 years, initially as the Complementary Therapy Lead. When our chaplain left eight years ago, I was asked if I would be interested in “looking after the spiritual care of patients” from a “non-religious” point of view. I considered the request and agreed to it.
I’ve always had an interest in the spiritual aspects of life. In the 60s and 70s, I pursued many aspects of spiritual development whilst teaching in different denominational schools in South London; from this, I formed my own ideas of spirituality. Then, coming back down to Minnis Bay in Thanet with my wife to have a family and moving into the Alternative Therapy world – later to become the Complementary Therapy world – I continued to pursue other personal aspects of spiritual development and my life’s path became a spiritual one.
In everyday life, my daily spiritual practices give a foundation for me to have the best day I possibly can. Working at Pilgrims Hospices, I believe spiritual care is at the heart of palliative care; it is personal and can successfully cater for people of a particular religious faith or none.
As I also work as a complementary therapist, I treat my patients holistically – which means looking after their mind, body and spirit – and this fits in perfectly with my spiritual care role. It allows me to meet and get to know not only the patients but also their families, and I do my best to help them through this part of their journey.
Pilgrims Hospices celebrated Spiritual Care Awareness Month throughout January 2022, showcasing the many ways that spiritual care can make a positive difference to patients, their families, carers and loved ones.
There’s much more to death than we think; what if it isn’t just an ending, but an event we can plan for? Thinking beyond the four walls of hospices and hospitals, we have the chance to approach it with confidence and plan a good death. After Wards is a collection of insights and ideas from people who can help us all to re-imagine this essential part of life, and to live well until we die.
Continue the conversation at our Time to Talk events with film screenings, poetry readings, Death Cafes and much more.
3rd January 2022
“Dying isn’t just a physical process” – Spiritual Care Awareness Month 2022
Sophie Van Walwyk is Head of Psychosocial, Wellbeing and Bereavement Services at Pilgrims Hospices.
She introduces Pilgrims’ Spiritual Care Awareness Month, explains how and where spiritual care fits within hospice care, and shares what spirituality means to her personally.
What does your role involve and how did you come to it?
In my role at Pilgrims, I’m responsible for our social workers, counsellors and spiritual care leads across our three hospice sites. I also oversee Pilgrims Therapy Centres, wellbeing services and bereavement care.
I joined Pilgrims in 2015, originally as a palliative social worker at our Thanet hospice. I’d worked closely with the hospice in my previous role with the local authority; learning more about the care and support offered at Pilgrims, I recognised I wanted to also support individuals who were facing the end of their life.
When someone receives a palliative diagnosis, it can be a frightening and sad time for them and their loved ones. Helping people adjust to and cope with the challenges they are facing is fundamental to hospice care – dying isn’t just a physical process, it is also a psychological, social and spiritual experience. It’s important to recognise a person’s individual needs and care for all of these in the same way we would treat their physical symptoms.
Treating the whole person is the best part of hospice care. Helping people understand what is important to them at the end of their life, and enabling and empowering them to live as well as possible for as long as possible, is such a rewarding part of my role.
What does spirituality mean to you?
Spirituality means different things to different people and it can change over time and in different situations. Traditionally, spirituality was based very much around religious beliefs and rituals, but modern spirituality has become a blend of religious beliefs, humanistic psychology and mystical or obscure traditions.
Spiritual needs can include:
The need to feel hope, peace and gratitude
The need for meaning and purpose in our lives
The need to feel a sense of belonging
The need to love and feel loved
People do different things to meet their spiritual needs, depending on what is important to them. For some this may be through prayer and worship, but it’s important to understand that our spiritual needs can also be met in other ways. These may include being with family and friends, spending time in nature, or through interests and hobbies.
For me, spirituality is how I make sense of myself, the world around me and my place and purpose in it. When I first started to explore my own spirituality, I had more questions than answers, and as I continue on my spiritual journey I often still do! But that’s how spiritual growth works; it helps you to question things about yourself and the world, and to accept things about them. It’s sometimes hard to describe what spirituality feels like, because that’s what it is – a feeling deep within you, a sense of inner calm and peace that only you can feel and understand.
We do have to give time and attention to our own spiritual growth though, it’s not something we can sit back and expect to happen. We have to work at it, by opening our minds and hearts and exploring different ways that may help us to care for ourselves spiritually.
I find being close to nature helps me to tune into my own spirituality, as it brings a sense of stillness and calm. It encourages me to slow both my body and mind, to simply be in the moment, and appreciate the beauty all around me.
What role does spiritual care play in hospice care and why is it important?
Spiritual distress or pain can happen when people are unable to find meaning, hope, love, peace, comfort, strength or connection in their life.
Dame Cicely Saunders, the founder of the modern hospice movement, taught us about total pain at the end of life – meaning that a person can feel not only physical pain, but also psychological, social and spiritual pain. We must recognise each of these elements that an individual may be experiencing, and support these needs with the same level of care we give to managing physical pain and symptoms.
When an individual is facing the end of their life, it’s natural that they may want to reflect on the meaning of their life – perhaps for the first time, or at a deeper level than they have done before. They may also want to think about death, loss and grief in new ways.
Pilgrims Hospices celebrated Spiritual Care Awareness Month throughout January 2022, showcasing the many ways that spiritual care can make a positive difference to patients, their families, carers and loved ones.
There’s much more to death than we think; what if it isn’t just an ending, but an event we can plan for? Thinking beyond the four walls of hospices and hospitals, we have the chance to approach it with confidence and plan a good death. After Wards is a collection of insights and ideas from people who can help us all to re-imagine this essential part of life, and to live well until we die.
Continue the conversation at our Time to Talk events with film screenings, poetry readings, Death Cafes and much more.
15th December 2021
“It’s about being attentive to each person’s needs, religious or not” – Spiritual Care Awareness Month 2022
Petra Kerr has been a Spiritual Care Volunteer at Pilgrims Hospices since 2016.
She shares what inspired her to get involved and why she enjoys her role.
In 2015, I felt I was being called to help people in their time of need, so I enrolled on a course called ‘Pastoral Care’ organised by the Diocese of Canterbury. Once completed, I then attended another course, ‘Funeral and Bereavement’. Contemplating where I could develop my skills, I was instantly drawn to Pilgrims Hospices.
I met with Martyn Yates in 2016 and immediately knew that Pilgrims is where I wanted to be; within a couple of weeks, I had become a Spiritual Care Volunteer.
I always remember Martyn saying to me, ‘never be afraid to laugh in here’. At the time, I thought, ‘how very strange’, but I genuinely have had some really funny moments with staff, patients and families.
I was also blessed in 2017 to be given authorisation from the Bishop of Dover to administer the sacraments as and when required; this was a great privilege for me.
I’m often asked if you have to be religious to receive pastoral or spiritual care. I believe not. For me, it’s about being attentive to each person’s needs, religious or not. It’s about being compassionate and considerate. It’s not always about speaking, either; a simple holding of hands is sometimes all it takes.I strongly believe that spiritual care plays a crucial part within hospice care, as it’s about helping the patient and their family manage any uncertainties they may have and listening to and responding to their needs.
I feel honoured and humbled to be a part of the amazing work Pilgrims do.
Would you like to become a Spiritual Care Volunteer for Pilgrims and make a positive difference to people living with an incurable illness in east Kent?
Pilgrims Hospices celebrated Spiritual Care Awareness Month throughout January 2022, showcasing the many ways that spiritual care can make a positive difference to patients, their families, carers and loved ones.
There’s much more to death than we think; what if it isn’t just an ending, but an event we can plan for? Thinking beyond the four walls of hospices and hospitals, we have the chance to approach it with confidence and plan a good death. After Wards is a collection of insights and ideas from people who can help us all to re-imagine this essential part of life, and to live well until we die.
Continue the conversation at our Time to Talk events with film screenings, poetry readings, Death Cafes and much more.
